Umesh Sachdev’s Post

A great read. The Wall Street Journal’s Isabelle Bousquette identifies a trend where enterprises are adopting Small Language Models (SLMs) to go deep into one area of the business versus larger models that address multiple needs across the enterprise. This trend has emerged as CIOs become more knowledgeable not only on how AI can bring value to the enterprise but what is needed to realize ROI. It is equally important, however, for organizations to consider the time it takes to train these models – or time to value. For AI-native companies like Uniphore with years of anonymized data from a wide swath of industries, we’re able to train models more quickly with industry-specific data after which they can be fine-tuned with an organization’s data of choice. This is what’s needed to unleash the value of enterprise AI. #enterpriseAI #CIO #AINative #SLM

The opportunity to drive efficiency and deliver true value is great with #AI running throughout the #enterprise. At the same time, regulation and guardrails are necessary to maximize the #value of AI #innovation without compromising safety and security. I talked about this and more recently in London as part of India Global Forum’s flagship event. I thoroughly enjoyed sharing insights alongside Ivana Bartoletti of Wipro, Sunaina Aytan of Airbus Protect, and Paresh Deshmukh of Baseel Partners as part of the Tech Talk series. Thank you Vikram Chandra for leading an engaging conversation. Watch the full 22-minute discussion on my YouTube channel: https://bit.ly/4brp9LJ

As Uniphore’s global footprint grows, there is nothing that I value more than spending time with our customers and partners in various regions while building new relationships with #AI innovators and business leaders. This year I was invited to speak at the #DublinTechSummit… and was excited to meet with customers and our partner Workair at the event. Thank you Wesley Ter Haar for leading a dynamic discussion with fellow panelist Marie Toft about the evolution of enterprise AI, the disruption we can expect, and what #CIOs can do today to realize the value of AI. #enterpriseAI #ireland #dubtechsummit

It was a pleasure to host Shereen Bhan at our Uniphore Palo Alto headquarters and participate, along with our long-time business partner NVIDIA’s Shanker Trivedi, in CNBC-TV18’s popular Voices of the Valley series. We had a great discussion about the state of #EnterpriseAI and what business leaders can expect in the months and years to come. We shared #insights about the importance of AI sovereignty, the significance of partnering with AI- native companies, the anticipated disruption of the #SaaS market, and the demand for AI #skills and talent. Uniphore’s vision has expanded in the last few years from industry-leading conversational AI to supporting the complete AI tech stack in the enterprise. And, it's the collaborative nature of companies like Nvidia that has enabled us to grow, #accelerate, and realize our vision. Watch the complete conversation here: https://bit.ly/3zkllyl #EnterprsieAI #Collaboration #Growth #AInative #AISovereignty

We recently hosted a video chat with ultramarathoner and world-renowned athlete, Dean Karnazes to share with our team what it means to maintain an "endurance mindset" in athletics and business. Dean's insights on pushing physical and mental limits are inspiring and essential for perseverance, adaptability, and long-term vision—crucial in today's fast-paced and ever-changing #AI environment. Watch the full interview (15 mins) on my recently launched YouTube Channel and subscribe for the latest videos: https://bit.ly/3xl9eAF #winningattitude #leadership #perseverence #adapatability

Category-leading companies are made of unstoppable leaders who build unbeatable teams. Uniphore demonstrates unprecedented scale as an #EnterpriseAI company with more than 1,500 enterprise customers who #trust us because of our innovation. Leading Uniphore’s #innovation agenda and product strategy is my business partner Tushar N Shah who was recently recognized as a top Chief Product Officer in the 2024 CPO Awards. This award, hosted by Products That Count, Capgemini, and Mighty Capital, is a testament to Tushar's unwavering dedication to identifying and delivering what our enterprise customers need most on their AI journey. Being awarded the 2024 CPO Award is yet another example of Uniphore's dedication to pushing the boundaries of what's possible with Enterprise AI. Congratulations, Tushar! This recognition is well-deserved, and we are incredibly proud to have you as part of our leadership team. Your vision and expertise continue to inspire us all.   #2024cpoawards #CPO #ProductLeader #Leadership #enterpriseAI #unstoppable

"You can’t learn that which you think you already know.” - Epictetus  We’ve just wrapped our Sales Kick Off - a time to celebrate the wins from last year and zero in on our goals for FY25. We have the industry’s most hard-charging sales team – hands down. After a strong year with the best and brightest sellers – even this team needs to evolve – it is the new norm in the era of AI.  This year I asked our sales team to unlearn their go-to sales tactics and adopt new ways of engaging with customers rooted in curiosity, knowledge sharing, and our AI expertise.  We understand that many leaders are pushed to make decisions regarding AI before they’re ready in order to stay relevant. The pressure is real.   We are in a position to help alleviate their stress, guiding them on their AI transformation, not overwhelming them into indecision. #enterpriseAI #SKO #unbeatabletogether

Join me in celebrating Uniphore’s Neha Gupta, Professional BusinessWomen of California’s distinguished recipient of the 2024 #PBWC Industry Leader Award. As Director of AI at Uniphore, Neha’s ability to innovate amidst the rapid pace of #AI is remarkable. She develops technologies that are making a true impact and delighting customers. Her insatiable thirst for #knowledge and eagerness to explore new ideas keeps our teams at the forefront of #innovation. #Congratulations Neha! Uniphore is proud to be a sponsor of PBWC's 35th Anniversary Conference. #BEYOUPBWC

Is #AI going to be bigger than the Internet? Next week I'll be heading to the Dublin Tech Summit to participate in a fireside chat with Marie Toft and Wesley Ter Haar, discussing the biggest tech transition of our time – AI – and how enterprises are managing the change. Come by the Nexus stage on Wednesday, May 29 at 11:10 am local time to watch the debate and stick around after for any questions you might have.  #DubTechSummit is one of the biggest startup events in Europe and I'm thrilled to be a part of this exciting event and to support the AI and tech communities across the world. Hope to see some of you there! #enterpriseAI

What excites me about this week’s news coming out from OpenAI is that it recognizes the multi-dimensional nature of communication. It’s not just the words we use, but it’s the tone, our facial expression, our body language, the intonation, etc.  A few years back, we started incorporating this technology into Uniphore products when the rise in video meetings during COVID unveiled an interesting customer challenge. No longer were customers and sales teams meeting together in the same room – it was all on video – and this created a virtual wall of sorts – making it impossible to “read the room.” This made it difficult for sellers to know whether or not their pitch was landing. There was too much to manage between running a presentation and checking to see if every face on every video square was fully engaged. So, we developed technology that sits inside video meetings, with the ability to read the room through facial expressions and body movement – in real-time. This allows the sales team to adjust the presentation as needed based on the insights being shared by the #AI tool. The end result – the meetings are much more valuable for both the customer and the sales team. Thank you Kevin Roose and Casey Newton for thoughtfully talking through the topic of AI, #emotion, and the complexity of communication. As we’ve seen with other technologies…as consumers become more comfortable and realize the value it can bring to their personal lives, we can expect those same technologies to be adopted and used in the workplace. Another great The New York Times #HardFork podcast. #emotionAI #enterpriseAI https://nyti.ms/3WMPC2O