UPS’ Post

Truckers don't have the advantage of slow motion, we live in real time and don't get to give it a second go. When there is video evidence... Being persecuted by the public or prosecuted in court the jury's get to see it over and over and everytime become more judgemental. They are repeatedly pointed out what the trucker could have done to avoid the mistakes of the plaintiff, you know, the one who brought it all on themselves but are now the victim in the publics eyes all because, "we are truckers." Over reaction would have made my video much worse. Hitting the brakes would have been a head on collision with the school bus. Swerving would have put me into a ditch head on, directly into the drainage pipe going under the cross road, good chance of it being fatal, for me. I was sure there was going to be contact with the rear of my truck. Making the contact as little as possible meant staying in control, not over reacting. I was in disbelief when I felt nothing. I was taught by the old school truckers to never hit your brakes hard to avoid an accident, and never swerve as the consequences will be much worse. In this case and many more in my forty years trucking, what they said was true. Most accidents are the case of over reaction and not staying in control. Staying in control means constant focus which mentally prepares you for your options in these situations. No trucker should ever have to die for someone else's mistakes. There is no memorial for hero's in trucking, just headlines that read "Truck Driver Was Asleep Behind the Wheel". You can't teach this in a school, you can only hope the commercial operator has the confidence to do the right thing when the situation happens. Confidence comes when you have a professional attitude. That professionalism comes from what the foundations of trucking were built on... Character, standards, integrity, respect and accountability. In my video it says "A lot to process in only 2 seconds". You just read what I had to process. This is the reality of being a Professional Trucker 💖 #transportation #trucking #truckers #truckdriver #accidents #safety #safetrucking #reality

Last night, one of my drivers experienced a disturbing and unsafe situation while on the road. A broker kept calling him while he was trying to sleep, even though they knew he was loaded and the truck was tracking. This led to the driver being on the verge of quitting his job. As a transportation company, we value the safety and well-being of our drivers above all else. It is unacceptable for brokers to disregard their rest and safety. It raises the question, are after-hours reps at brokers properly trained to handle these situations? In this case, our driver may have to wait until he is well-rested before continuing his journey, which could potentially make him late for his delivery. This is a difficult situation for both our company and the driver, and it brings to light the importance of proper training and consideration for drivers' safety. We hope that this incident serves as a reminder for brokers to prioritize the safety of our drivers and to not disrupt their rest and schedules without a valid reason. Let's work together to create a safer and more respectful environment for all parties involved in the transportation industry. #driversafety #transportationindustry #respectfulworkplace #3pl #trucking #truckdriver

As a proactive professional trucker, as soon as I saw the danger ahead I immediately moved to the left lane as it was safe to do so. I held my speed and left a large gap for the flatbed to do the same. The flatbed instead decided to be a negligent driver and stay in the lane putting those involved on the roadside in danger, the equipment in danger and the fact there was a loaded tanker still attached to the broke down truck made the potential dangers a serious issue. I know some people unfamiliar to trucking would look at this and justify his actions and defend him as not being a negligent driver. As an Old School Trucker his decision not to move over was nothing more than disrepect and ignorance to the industry. The is no excuse for his refusal to move over. As a commercial operator, if you are not mentally prepared to navigate the hazards you are going to face than you should just stay home till you feel better. As always, safety first. #transportation #trucker #trucking #truckdriver #safety #safetyfirst #moveover

Tons of sage advice from industry veterans in this article. I can relate to tip 7. I'd encourage everyone to see how they can incorporate these messages into their driver orientations and training programs for new drivers. 1. Remember your weight and size … and put your phone DOWN 2. Re-open safety space when someone cuts in front 3. Trust your instincts, and always check your equipment 4. Know what you don’t know – and advocate for yourself 5. Carry the right equipment 6. Never rely on a moose bumper 7. Do unto other’s testicles as you would have them do unto yours (You'll need to read the article learn about this one!) Josh Hannaberry, Dave Elniski, MA, BSc, CTSP, CRSP, ATCL Today's Trucking, Cliff Litke, Michelle Spacil, Andrew Barnes, Kristin Picken, CTSP, Chad Albert, Alberta Motor Transport Association, Board of Canadian Registered Safety Professionals, Saskatchewan Trucking Association, BC Trucking Association https://lnkd.in/gfmtznct

One of the first things truck drivers do before or after applying to a trucking company, is they check what other drivers wrote about the said company. Usually, that means they check your Google reviews, Facebook reviews, and anything that's said about the trucking company on forums such as TruckersReport.com. Unfortunately, people, in general, are quick to leave a bad review, and not so quick to praise a good experience. Truck drivers are no different in this regard. Often I've seen, one unsatisfied trucker leaving dozens of negative reviews on Google through different accounts, demolishing the online reputation of a company. This falls under the spam category. I won't get into the "why". Sometimes the driver has every legitimate reason, sometimes the negative review is a consequence of the said driver not fully reading the terms of the employment agreement and having unreal expectations. But I will get into methods on how to mitigate this problem. Rule #1 - respond to all reviews regardless of the star rating. If it's a positive review, thank the reviewer for the support. Rule #2 - never argue, kill them with kindness. If you get a negative review, don't get all defensive. If you have proof that the reviewer is being unrealistic, in the kindest manner possible, display the proof by providing pictures, screenshots, or documents, explain your side of the story, and let the readers be the judges of the situation. After all, your goal is to win over the trust of drivers and brokers on your side, not to "destroy" the reviewer. If they are right with their review, you recognize your company's mistake, want to make things right, and eventually get the driver to change their review from negative to positive, write something similar to the following: "Hi {FIRST NAME}, we apologize that you had a negative experience with us. We'd like to evaluate the situation and resolve the problem ASAP. If you don't mind, please call us at {YOUR PHONE NUMBER}. We are looking forward to talking to you, and resolving the issue." Try to resolve the issue, and after it's done, ask the driver to update or delete their review. Rule #3 - encourage positive reviews from drivers who are satisfied with your company. Call them, or even better, meet them at the yard, and ask them if everything is going well. If they have no serious complaints, ask if they can spare a minute to drop a sentence or two on Google and Facebook. Don't instruct them what to write, ask them for a real review. Rule #4 - report fake or inappropriate reviews to Google for removal if they violate policies (like spam or off-topic content), but do so judiciously since Google is cautious about removal. Do this constantly, and you'll be able to hire new drivers when needed with less expenses than the competition. Oh, and don't modify rate cons if you want to avoid negative reviews in the first place.

I can see how frustrating this would be for a trucking company. It’s about efficiency and maximizing revenue. I’ve never driven a truck, but just like sales, if I am away from home, I want to hit it as hard and make the most money possible. I’ve worked with some larger carriers (3000 to over 6000 truck fleets), and I have had MANY issues where drivers had the hours to make delivery but stopped short. I always scratched my head. There was no bad weather or mechanical issues, but the driver went to bed. I get emails from a current 900-unit TEAM carrier (they do 45-ish loads per week) that will say drivers have stopped due to “driver fatigue.” I’ve always wondered what goes through a driver's mind and why they didn’t drive out their clock and always maximize miles. I once had a driver pick up a load on Friday night and didn’t make delivery until Tuesday late in the day, and the trip was only 600 miles. Since most drivers are paid by the mile, it’s safe to say that the driver could make as much or more at home and sleep in his bed if this is the way he drives. This brings me to the question. Can a driver face disciplinary actions from the carrier for not diving out their clock or missing an appointment? Isn’t there a rule that the driver is the ship's captain and could use safety or health not to work his maximum hours? Do drivers use the fact that they don’t feel good as an excuse too often so they don’t have to drive their full clock? I love to hear your comments 👇.

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Thursday Thoughts….. DOT inspections The feelings and opinions on them are strong and varied. While some drivers who have to have a DOT inspection merely give a shrug and a nod to the officer performing their duties, others face a DOT inspection as they would face impending doom. Understanding the importance of doing a pre-trip inspection, keeping your paperwork in order, and ensuring the load that you're carrying is properly documented, placarded and secured are all basic parts of our everyday job. If you have done everything that you are supposed to do as far as taking care of your part of this process, where do we find the dread, the angst, and the annoyance with having an inspection done on your vehicle? Everyday the driver hits the road they should ensure that the vehicle and its cargo that they are taking over the road meets the same safety standard they would expect that vehicle to share the same road that their family uses. So what are some of those reasons why drivers are so against having a DOT inspection? • Is it the perception that they view a DOT inspection as a money grab? • Is it the perception that the DOT merely exists to harass drivers? • Is it a lack of education on the driver's part of what the requirements are for meeting those safety standards? • Is it a lack of understanding what the inspection process entails? • Is it a lack of training to understand how to properly inspect the vehicle, the documents, and the cargo for proper and safe transport? What are we doing as transport professionals to increase awareness, education, and relieve driver anxiety about the inspection process? • Are we penalizing drivers or are we educating them when they have problems on their DOT inspection? • Are we educating drivers on what to expect during DOT inspections? • Are we insuring that incoming drivers understand the importance of the DOT inspection, what to expect for compliance, and the company's policies regarding DOT inspections? • Do we have incentive programs in place for drivers who complete a DOT inspection with a clean ticket? Let's toss this Super Ball in the room and see where it goes! #dotinspection #driver #driversafety #compliance #trucking #drivereducation #safety

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