Veolia Water Technologies & Solutions’ Post

Planning to attend this year’s Professional Management Conference in person? The newest issue of APG Quarterly has an article by Debbie Gurtler, AG, assistant director of the FamilySearch Library, who shares details about what’s “buzzing” in Salt Lake City. Learn more about the research opportunities, local attractions, and more. Members can read this article and the rest of the September 2023 issue of APGQ by logging in at apgen.org and going to Publications> APGQ Archive.

During consultations, I'm often asked how to assess if a company is experiencing change saturation. During the Global Connect event, June 11-13, 2024, at Association of Change Management Professionals (ACMP Global), I discovered what I believe to be the most comprehensive approach to this question. In the presentation "Data-Driven Resilience: Unlocking Change Capacity," two passionate and experienced American consultants, Maura Koehler-Hanlon, Managing Director, and Rosy Van Horn, Consulting Manager from Propeller, shared how to use existing data to measure and manage change fatigue and saturation, fostering resilience in your organization.  Enjoy!

Planning to attend this year’s Professional Management Conference in person? The newest issue of APG Quarterly has an article by Debbie Gurtler, AG, assistant director of the FamilySearch Library, who shares details about what’s “buzzing” in Salt Lake City. Learn more about the research opportunities, local attractions, and more. Members can read this article and the rest of the September 2023 issue of APGQ by logging in at apgen.org and going to Publications> APGQ Archive.

Planning to attend this year’s Professional Management Conference in person? The newest issue of APG Quarterly has an article by Debbie Gurtler, AG, assistant director of the FamilySearch Library, who shares details about what’s “buzzing” in Salt Lake City. Learn more about the research opportunities, local attractions, and more. Members can read this article and the rest of the September 2023 issue of APGQ by logging in at apgen.org and going to Publications> APGQ Archive.

Blog: Equitably engaging individuals in program design, delivery, and evaluation must be done with core principles in mind. Taking the easiest road to engagement can be both wasteful and harmful. Senior Program Manager, Jenna Berent, MPH, explains: https://hubs.la/Q02fl96F0

Get insights on change response styles from Scott Spohn, managing director at FORVIS, at the Association of Change Management Professionals' Change London event. Learn more!

So good to learn from the wisdom of Phyllis Sakinofsky and to take time to strategise who (and how) we plan to connect with our stakeholders. Looking forward to next steps!

Exciting Update from This Week's Milestone at Client Site-Based Teams! This week, I had the privilege of attending Day-600 at one of our esteemed client’s locations in Germany for the evaluation day of their 6th Business Challenge. It's thrilling to see how far they've come since our implementation of the Business Savvy Program! From sustainable implementation to the remarkable growth of maintenance employees, from nurturing leadership qualities to delivering high-quality presentations, has contributed to enhancing business performance. What's truly heartening is the culture of open dialogue that has flourished, fostering collaboration and innovation at every turn. Throughout this journey, our Business Savvy Culture Scan and digital platform, SavvyCademy, have been instrumental in guiding and supporting the teams. They've served as beacons of insight, empowering the teams to make informed decisions aligned with their overarching business goals. What's even more remarkable is the autonomy bestowed upon the teams to select the topics for the next set of Business Challenges. This approach ensures that every initiative undertaken is not just aligned with organizational objectives but also resonates with the collective vision of the teams. I extend my heartfelt gratitude to the entire team for their unwavering dedication and commitment. It's moments like these that reaffirm the power of collaboration and the limitless possibilities it brings forth. #BusinessSavvy #TeamDevelopment #BusinessSuccess Royal HaskoningDHV NEXXT Worley Wood Fugro Fluor Corporation McDermott International, Ltd DEME Group Jacobs Bechtel Corporation level3 Project Delivery Services Vanderlande Shell TIAS School for Business and Society Acteon Group #BusinessSavvy #ContinuousLearning #CorporateCulture #Innovation #SavvyCademy #BusinessChallenge

This post is a bit overdue (I took an Indigenous Consultation & Engagement course in late November), but the lessons learned remain strong in my mind—and heart! Reflecting on it still, one of the key takeaways: We can't advance common goals or solve problems without meaningful relationships. It isn't simply about "stakeholder management" or even "customer service." Business is not just about transactions (what's in it for me?) but about connection. We "do business" by connecting with people in meaningful ways. Whatever the relationship, we have much to learn from Indigenous protocols and perspectives about respect, deep listening, vulnerability, and how to build understanding—the foundations of strong relationships. And we should think about the need for relationship first, before we bring an agenda. As the facilitator noted, being respected—and respectful—is more important than being liked. And as soon as we act from a place of respect, we engage the heart, rather than the ego and the mind that are so good at being self-serving and willing to charm at whatever cost. Thank you Bob and Flavio for an incredibly rich session with Indigenous Corporate Training Inc. Some great insights to carry through to the next year.

Negative and Positive Input This perspective is broader and more comprehensive than the goal-attainment approach because it is not limited to measuring effectiveness as meeting goals determined by powerful internal coalitions that may or may not be propitious for the whole organization.  Pfeffer and Salancik defined effectiveness as “how well an organization is meeting the demands of the various groups and organizations that are concerned with its activities.”[4]