Vestis Corporation’s Post

# Customer Service for Retailers and CPG # Let’s talk about how we can help increase revenues

The UK SME market's desire for CX is underserved. 😞 There is however no silver bullet to just providing tools that will serve it. Today's issues and needs in small to medium contact centres will not be 'heard' by applying the principle one size fits all! For these businesses CX is a journey, front door contact management can be complex and reducing customer effort in reaching them is key. 🗝️ As vendors and channel partners we must decide to listen hard and apply understanding before rushing to solve.👂 #telxl #sme #customerexperience #ccaas

The Countdown Begins: Only 1 Week Left! Get ready to experience the future of digital signage and engagement analytics with Navori Labs at Integrated Systems Europe (ISE) Barcelona. Dive into our latest software innovations and learn about how we are redefining signage automation and customer engagement measurement. Don't miss out! Join us from 30.01 to 02.02 at booth 6H460 #ISE2024 #DigitalSignageInnovation #AnalyticsEvolved #NavoriLabs"

The road to CX success is a bumpy one. An industry fraught with seemingly endless solutions and strategies means there are competing priorities, and it can be difficult to understand what will work for your organization. Customer expectations are constantly shifting, and this means strategy needs to be nimble, too. In GDS Group's very first CX summit of 2024, industry leaders, visionaries, and experts will converge, in a dedicated movement to pave the road to transformation. From personalized interactions to seamless cross-functional collaboration, attendees will gain actionable insights to elevate their customer experience strategies. Connect with our team during the event to learn how Spekit can help you: ⬇️ Decrease average handling times by 50% ⬇️ Reduce case resolution time by 30% with SOPs embedded in-app 📈 Increase customer save rates by surfacing talk tracks and objection handling tips 🕑 Save hundreds of hours per month previously spent correcting orders, tickets, and data ✅ Alert agents of high-priority bugs, performance issues, updated FAQs and more in real time See you there! #CXsummit #GDS #crossfunctional #sales https://hubs.la/Q02mjh8q0

When heavy rains pour in, many dialer solutions stay dry and disconnected, leading to delay in answering customer queries. VAANI is an exception here! Our award-winning #CCaaS solution ensures lightning-fast call connections, offering smooth interactions even amidst a deluge of inquiries. Check out the meme that showcases VAANI's ability to manage large volume of calls. #CX #Cloudbasedcalling #VAANI #customerservice

Was a great end to the day yesterday receiving the news that Ventrica have reached the finals of the European Contact Centre & Customer Service Awards (ECCCSA) in 6 categories. Delighted for the team and our partners for this level of recognition and that hard work always pays off. Our blend of People, Process and Technology is driving new and exciting times within our business, and our relentless pursuit and unwavering focus is what truly defines us at Ventrica. - Best Customer Service Team (CX) - Best Customer Experience (CX) - Outsourced Contact Centre of the Year (CX) - Most Effective Management of Peak Demand (Operational Excellence) - Best BPO Partnership (Operational Excellence) - Greatest Impact of AI (Operational Excellence)

💡 The Cognitive Map to Customer’s Mind: Connect, Converse and Coincide The 3rd Annual CX Excellence Awards 2024 has kicked off with excitement! Dive into the third panel's insights on fortifying customer loyalty, a vital step towards achieving business excellence! Panel 3: Fortifying Customer Loyalty to pave the way for Business Excellence Our Expert Moderator for the panel: Hemanth Purohit: CEO, Parahittech Our Eminent panelists for the panel are : Sandeep Singh Sachdeva : Head- Customer & Seller Experience, Snapdeal | AceVector Group Pritiman Sarkar : Senior Vice President, SBI Cards and Payment Services Ltd Sweta Choudhary: Global customer experience Angad Wadia : VP- Operations & Customer Excellence and Head of Strategic Initiatives, Bajaj Capital Ltd Gagandeep Singh : SVP & Head - Customer Experience, Niva Bupa Health Insurance Kanika Asija, AGM, HoG - Customer Experience Management, Tata Power-DDL ✨ We are all geared up for the rest of the day packed with an exhilarating showcase of amazing solutions and awards ceremony! Get set for an exciting experience ahead!" 👉 If you are here, do tag us in your posts and mention #quanticawards #quanticcxawards2024 #quanticawards #quanticcxwards2024 #business #ai #cx #customerexperience #customerjourney #customers #customer #cxleaders #cxstrategy #customersuccess #digitaltransformation #automation #delhi #delhievents #quanticindia #eventprofs #cxtrends #trendingpost #eventprofs #cxevents #linkedinconnections #speaker #linkedinnetworking #meetingprofs #paneldiscussion #innovation #networking #event #linkedin #leaders  #live #industryinsights #linkedincommunity

Great to see another strategic alliance being formed - especially when together we can enhance customer experience Read more about the new @PwC UK and Medallia alliance here: #WeRunYouAccelerate #Humanledtechpowered #pwcuk #pwcinsights #medallia #customerexperience

🚀 Revisit the power of IoB! Explore how IoB is transforming customer experiences and driving loyalty! Learn from HCLTech CMO Jill Kouri's insights on staying ahead in a rapidly changing landscape. https://lnkd.in/gPeE8dQf #HCLTechInsights #IoB #CustomerExperience

Successful consumer engagement at every stage of the customer lifecycle is key to business growth. As #telcos face increasing levels of competition, it’s never been more important to keep ahead of consumer demand. Join Principal Analyst Peter Boyland for this exclusive #Omdia webinar on Sep 6 to learn how #serviceproviders can harness opportunities to differentiate from their rivals. Register here to book your seat: https://lnkd.in/gfFERuEg #ConsumerEngagement