More on being a lightning rod for bad customer experiences ... the Amazon edition.
I am now living in Ireland. I can't find a place to tell Amazon that.
But as there is no amazon.ie, I would use amazon.co.uk anyhow. I changed my default delivery address to one in Ireland. So far, so good.
My partner is still living in the UK for the moment. So we do things to keep the relationship going, like watching a video together using Watchparty while we're in our respective living rooms.
Oh, but wait. Amazon Prime Video thinks I'm travelling, so they are restricting my videos to a mere handful. Nothing that either of us want to watch. Even the videos that are trending in Ireland aren't available to me, despite being in Ireland.
No one seems to have seen this before (of course), so I try to call Amazon customer service. Voice chatbot (of course), then two factor authentication, twice, then turn down an offer to chat (likely with another bot because how can you explain the weirdness to a scripted conversation), and get through to an agent.
And now the real fun begins. Over 12 tries to take down my phone number because the agent can't hear me properly. I stand near the window. I try standing on one leg, using the speaker, not using the speaker, etc. Nada. So back to intense frustration and no resolution.
What would you do in this situation?
A - Persist and get some resolution.
B - Give up on Prime Video but continue using Prime Delivery (though in Ireland, that is still 3 times as long as the London-based deliveries.)
C - Cancel the account altogether.
D - Other (elaborate).
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