About
Make conversations between customers and agents more efficient, modern and personalized with an omnichannel live chat with a Conversational AI-driven suggestions engine.
This product is intended for
- Customer Service Specialist
- Customer Support Representative
- Support Specialist
- Customer Care Professional
- Sales Specialist
- Sales And Marketing Specialist
- Marketing Specialist
- Human Resources Specialist
- Call Center Director
- Call Center Representative
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Bot-Human-Bot Experience
Chat with your customers in real-time or asynchronously on all your messaging channels. A Conversational AI bot solves FAQs instantly and, only when needed, transfers the session to an agent in a live chat to continue the service.
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Omnichannel Experience and AI Suggestions
From a single platform, Live agents can answer questions coming from web chats, mobile apps, Facebook Messenger and WhatsApp. Its AI-powered engine detects frequently asked questions and recommends the best answer option.
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Track down valuable information
Monitor every conversation, evaluate your agents’ work, and help them become your clients' heroes. Filter by date, channel, or group; assess average service and waiting time, customer satisfaction, and find out the busiest days and times.
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Analize agents' performance
The Agents section will help you monitor your agents and keep track of their performance.
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