ICE Chat

About

ICE Click-to-Chat is live chat software that makes it easier for website visitors to converse with you and get their questions answered. Whether you want to offer help to your existing customers or answer questions of potential customers, our online chat service lets you interact, acquire, and support your customers.

Have your agents chat with visitors when they ask a question, or initiate a chat proactively by tracking the pages that the visitor has visited using our live chat solutions and strategically engage the customers at key decision points.

You Can Offer The Best Customer Service in Real-Time

With ICE Click-to-Chat installed on your website, your customers won’t have to wait for someone to answer their questions. Your agents are just a click away and ready to assist. Additionally, you have access to invaluable data about your customers with access to previous chat history.

This product is intended for

• Customer Service Representative
• Customer Service Specialist
• Customer Support Specialist
• Customer Support Representative
• Customer Support Executive
• Customer Service Support Manager
• Senior Customer Service Representative
• Customer Service Supervisor