From the desk of Kevin Meeks, LivePerson's Chief Customer Officer

Our most recent Spark event in Silicon Valley lived up to its name, igniting a host of excitement and activity for LivePerson and our customers. In addition to our customer-focused endeavors featured below, we’re also strengthening our foundation as a company through strategic transactions, ensuring that our commitment to serving you never wavers.

Here's a snapshot of what's been happening at LivePerson — at Spark and beyond:

Our new solutions announced at Spark

Bringing voice into the digital fold: We’re excited to announce partnerships that allow enterprises to enhance their voice solutions, including with Avaya, bringing our voice, digital, and AI capabilities into a single omnichannel solution that delivers connected customer experiences and accelerates digital transformation. Our integrated approach facilitates transformative outcomes faster — no rip-and-replace or migration required — making for lower cost and risk. Learn more about our partnership with Avaya here.

Orchestration: You shouldn’t have to sacrifice the tools and systems that work best for your business in the name of tech consolidation. With LivePerson’s open platform, you can seamlessly integrate your preferred tools and systems without compromising efficiency. Bring Your Own LLM or bots to orchestrate multiple large language models and artificial intelligence within the Conversational Cloud®. Plus, our KnowledgeAI enables real-time contextual conversations by connecting enterprise data across CRM, CMS, and other systems.

Discover more from Spark:

Spark Keynotes are available on demand - catch the replay here.

Meet our new CRO, Sandy Hogan

We’re delighted to welcome Sandy Hogan, who brings decades of experience in maximizing software investments for customers. Sandy will lead our sales, partnership, and solutions teams, and we can’t wait for you to meet her.Learn more about Sandy’s impressive background here.

Customer Advisory Board meeting

During Spark, I had the privilege of hosting our Customer Advisory Board (CAB) for the first time as LivePerson’s Chief Customer Officer. This incredible group of leaders shared insights that are crucial to the evolution of our products and services to meet your needs. LP Customers: Interested in joining the CAB? Reach out to me or your account team.

Market Recognition and Achievements We’re proud to share that LivePerson continues to earn accolades in analyst reports, as well as prestigious industry awards like the SIIA CODiE for Best Customer Service Solution. 

On behalf of the entire LivePerson team, thank you for being our customer. I can’t wait to see what we build together next!

Kevin Meeks, Chief Customer Officer, LivePerson