As part of our KCS Verified Vendor Series, Lana Kosnik and Alex Baker presented how Upland RightAnswers enables Coaching - recording posted! >>> https://lnkd.in/gniV2hfq
KCS in Action
Information Services
KCS case studies, deep dives, and valuable practitioner experience
About us
Learn directly from KCS experts or pursue training to enhance your expertise. KCS®, Intelligent Swarming℠, and Adaptive Organization℠ are service marks of the Consortium for Service Innovation™.
- Website
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https://www.serviceinnovation.org/kcs/kcs-in-action/
External link for KCS in Action
- Industry
- Information Services
- Company size
- 2-10 employees
- Specialties
- Education and Certification
Updates
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"If one more person asks me about our approval process I’m going to tattoo KCS on my head" ... a choice quote from the chat during an awesome hour talking about KCS adoption! Now published: You can watch the recording that inspired that quote or scroll through all the resources we showcased >>> https://lnkd.in/g5iBbnZe MAJOR thanks to Kai Altenfelder, David Kay, and Jennifer Crippen who generously shared their time and experience during this awesome event 🙌 👏 💡
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“No budget? No problem!” Join us as Neal Travis 🌱 shows a live demo of how he built a KCS workflow in Slack! Neal will also share how his team designed the process and how the first few months are going with the new workflow!
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We packed an INCREDIBLE amount of #KCS adoption wisdom into 56 minutes and 48 seconds yesterday. Based on challenges submitted by 70 KCS enthusiasts, Certified KCS Trainers shared their best advice across 4 themes: 1️⃣ Buy-In At All Levels 2️⃣ Managing Resources 3️⃣ Content Quality and Knowledge Sharing 4️⃣ Fostering a Culture of Collaboration Check it out if you want to see a review of available resources and/or hear the awesome insights from Caroline Ribeiro, Jennifer Crippen, Keelyn VanderWeide, MSITM, Elizabeth (Beth) Coleman, Lana Kosnik, Michelle Stumpf, Tamara Amlung, Kai Altenfelder 🙌 👏 🤩 https://lnkd.in/gWrSMJm7
KCS Transformation Series: Plan and Design - Consortium for Service Innovation
https://www.serviceinnovation.org
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With all the chatter about #AI and how it will transform #KCS, among many other things, we also need to consider the skills and team strategies (the PEOPLE stuff) to enable it all! https://lnkd.in/gNpNHwYz
As businesses across every industry consider how AI tools like virtual assistants, bots, and automation can influence operations, it can be tough to know how to find the right talent to support your efforts. Join Austin Lacey, Manager of AI & CX Automation and Marlinda G., Principal Conversation Designer of Zendesk as they share the foundations of Conversation Design, the skill sets needed to support it, and their experiences with building and resourcing Bot & CX Automation teams.
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Join your fellow KCS enthusiasts to set yourself up for success and make KCS work best for your organization! Together, we will: ✅ Review the latest resources for KCS adoption ✅ Share tips for success and common pitfalls to avoid ✅ Q&A with seasoned KCS experts
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Join us for an expert presentation on good, better, and best approaches for measuring Community success! We will share the latest updates of a years-long initiative by Consortium Members, including public resources and a template to measure Community success for your organization. Measures include number of Community engagements, success rate, issues solved by the Community, Time to Resolution, and Cost per Issue.
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You are invited to join this upcoming Consortium for Service Innovation event! https://lnkd.in/gPBwuwUN
It may be a new year but some hot topics are unsurprisingly carrying on - #LLMs and #GenAI to enable #ActionableInsights, of course! Please join our #KCS Aligned Vendor presentation with SearchUnify, where Lynette Ledoux and Brian Corcoran will show us how they are accelerating success for their customers.
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KCS guidance received a TON of public updates this year! Please join us to make sure you know the latest! https://lnkd.in/gab4_SzV
Consider this: a ~1 hour shindig where we reflect on the year and celebrate all the amazing things this community did together in 2023! We've got... 👏 KCS guidance updates 👏 KCS Coaching for Managers 👏 Wisdom for approaching AI via use cases 👏 Executive Summit & Leadership Committee takeaways 👏 New Member-only resources and TONS of free public resources too! See. You. There.
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