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The Guardian - Back to homeThe Guardian

Consumer affairs

19 July 2024

  • Laptop computer with high-speed connection.

    Ofcom to ban inflation-linked mid-contract price rises on phones, pay-TV and broadband

    From January 2025 providers will have to tell customers upfront in ‘pounds and pence’ about expected increases
  • Timber-framed homes nestling in the rugged countryside of the Isle of Harris, Scotland

    Fantasy house hunt
    Eco homes near the sea for sale in Great Britain – in pictures

    From a Grand Designs-style property nestled underground to a remote timber-framed home on a hillside
  • Installing photo voltaic solar panels onto the roof of a domestic house within Washington, North East England, UK<br>BY4Y3K Installing photo voltaic solar panels onto the roof of a domestic house within Washington, North East England, UK

    Weatherwatch
    Solar power becoming standard even in UK’s soggy summer

    Previously the idea was to sell electricity back to the grid, now the object is to power all of a household’s needs

18 July 2024

  • Bamburgh castle seen in the distance overlooking a long stretch of sandy beach and calm sea; the sky is blue and there is a small village seen behind the castle

    Bamburgh judged UK’s best seaside destination by Which? readers for fourth year

    Northumbrian village was named as nation’s favourite, just ahead of Portmeirion and St Andrews

17 July 2024

  • Uber Eats Food Delivery Courier cycles across a city square<br>PMG948 Uber Eats Food Delivery Courier cycles across a city square

    Consumer champions
    Uber Eats has failed to deliver after a £19,000 fraud

  • Fridges, washing machines, dishwashers illustration

    Money hacks
    Repair or replace? How to get the best deal on fridges, dishwashers and washing machines

16 July 2024

  • The logo of water company Southern Water seen through a glass of water

    Southern Water boss handed £183,000 bonus despite huge rise in bills

  • A metered water bill from Water Plus claimed a church owed £500.

    Consumer champions
    Debt collectors are chasing my 84-year-old mother over a water bill

15 July 2024

  • A car driving through the Tuscan landscape

    How to make sure that your holiday car rental is a smooth ride

  • A wheelchair beside a ramp at an airport

    Your problems, with Anna Tims
    American Airlines crew filmed my distress after wheelchair failed to arrive at Heathrow

13 July 2024

  • Dayle Dixon and Mark Lee outside their home in Ivybridge, Devon.

    ‘I feel sick’: couple say new-build home turned into disaster valued at £1

    A couple’s Barratt house that surveyors say should be worth £350,000 has been left almost worthless due to defects
  • Concerned woman talking on smartphone having finance stolen from card

    Mobile banking: alarm as fraudsters take over handsets and raid accounts

    Scams underline risks of banking on mobile, with not all lenders prepared to refund victims
  • England head coach Gareth Southgate wears an Oura ring as he hugs Cole Palmer after the Euro 2024 semi-final between England and the Netherlands

    Smart rings: England players hope £300 gadget will give them Euro 2024 edge

    FA has supplied Oura health trackers popularised by stars including Prince Harry to Gareth Southgate and team

12 July 2024

  • Customers at ATM

    Sarah lost her savings to a ‘money mule’ scam. She says Australia’s big banks have brushed her off

    Consumer groups say the only way the corporate sector will adequately tackle Australia’s ‘scam epidemic’ is if they are held financially liable for losses

11 July 2024

  • Two Thames Water vans attending an incident parked on a street

    Ofwat accused of showing ‘contempt’ to customers over water bill price rises

    Politicians and campaigners condemn charging proposals, as regulator puts Thames Water into special measures
  • Close-up of a Thames Water banner on fencing by some waterworks saying 'Thank you for your patience'

    Water bills in England and Wales: how much more might you be paying?

    The regulator is allowing different companies to put up prices by different amounts. Here’s what it will mean in your area

    • US consumer prices unexpectedly fell in June, drawing Fed closer to cutting interest rates

    • Rise of £94 in water bills over five years is ‘bitter pill’, says chancellor

    • Consumer champions
      Dartford Crossing charge firm told me not to pay, but still fined me £2,230

10 July 2024

  • A builder on a ladder repairing a roof

    Trader recommendation websites must vet firms, says watchdog

    CMA draft guidance says platforms must also tackle fake reviews and sanction rogue traders
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