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Under Ecommerce -> orders -> order -> shipping, I want to be able to send customers an email from Kentico when I change order status to (what I created -- shipped).

Email fires. Text works. I THINK I have the right variable in there, but it seems to be only recognizing it as text. Anyone have an idea?

{% if (Order.OrderStatus.StatusName == "Shipped") {" Order Update Your Order Your shipment is on its way! Here's your tracking number: {{ Order.CustomData.m_c_orderShippingForm_OrderTrackingNumber_txtText }}

"} |(encode)false #%}

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  • Your shipment is on its way! Here's your tracking number: {{ Order.CustomData.m_c_orderShippingForm_OrderTrackingNumber_txtText }} When I change the order status from anything to "Shipped". This is all the email displays. No actual tracking.
    – kenticofurious
    Commented Feb 1 at 21:33

1 Answer 1

Reset to default
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It appears you may have your macro wrong. This value:

m_c_orderShippingForm_OrderTrackingNumber_txtText

is the html ID of that generated at runtime for that field. What you actually need is the field/column name. So if your column name is OrderTrackingNumber, then you'd use this:

Order.CustomData.OrderTrackingNumber

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  • If the macro still didn't resolve I would try this in addition: { "Order Update Your Order Your shipment is on its way! Here's your tracking number: " + {{ Order.CustomData.OrderTrackingNumber }} }
    – Elmar Höfinghoff
    Commented Feb 20 at 9:01

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