Pega Marketplace
Pega-WhatsApp Advanced Features Component
Boost customer service efficiency by leveraging WhatsApp and Pega's digital messaging capabilities
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Overview
WhatsApp is a powerful platform for customer service, and many companies are leveraging it to enhance their customer experiences. This component can be used to implement messaging capabilities, and also for sending confirmation documents/invoices directly to customer's WhatsApp during live interaction. Advanced features like picker controls are also supported for better user experience.
Here are few customer journeys where this can be utilized are:
1. Order Status Notifications
2. Managing Bookings and Reservations
3. Sales Process Support
Key Features
- Digital messaging
- Sending system generated documents via messages
- Picker controls for better user experience
Resources
Partner Name
Maantic
Tags
- Pega Products: Pega Customer Service
- Industry: Media and Advertising Communications Service Providers Hospitality and Entertainment Internet, Web Services, and Social Media Retail Transportation Utilities Financial Services Government Healthcare Life Sciences Manufacturing Insurance
- Product Capability: Case Management Conversational Channels Customer Journeys Data Integration Engagement Channels Case Management Conversational Channels Customer Journeys Data Integration Engagement Channels
- Pega Version compatibility: '23 8.8
- Geography: Americas Asia Pacific EMEA
Offering Type
Component