Customer Service Representative (Online Payments)

Job Description:

We connect @ CM.com

CM.com is a global and fast-growing technology company that is publicly listed. You might have already used our products by receiving SMS or WhatsApp messages, buying tickets for events or festivals, or chatting with our AI-powered chatbot for support. Our goal is to help our customers provide the best possible experience to their end-users.

Although our work may be highly technical, we understand the importance of the people who work here. Our team is made up of ambitious, caring, and entrepreneurial individuals who work together every day to overcome any challenge. Our company philosophy has remained the same since we first began in 1999: "Do what you love, do what you're good at, and contribute."

For our Pay department (Online Payments) we are looking for a Customer Support Representative to provide day-to-day support to our clients.

CM.com offers innovative omnichannel payment solutions to clients all over the globe. We offer both online and in person payments solutions that accept payments in every currency, language and country and on different types of mobile devices, point of sale and self-service terminals.

What You Will Do

As Customer Service Representative, you will make sure our clients get the best possible payment solution performance. You will administratively onboard new clients, deal with orders and provide 1st line support on a daily basis. You will, amongst others:

In addition to this, you are mainly concerned with:

• Support a portfolio of customers across a range of different branches;
• Be in daily contact with customers and register, prioritize, delegate and solve (technical) issues)
• Proactively share customer feedback for further development of the platform;
• Provide solutions to customer complaints/issues in a timely and professional manner;
• Daily helicopter view to see which onboarding needs attention or actions;
• Document all client information thoroughly in the CRM system
  
  

Requirements:

You connect with us, if you are:

• A strong communicator for clients, partners and your own colleagues;
• Excellent professional command of both the English & Dutch language;
• An excellent listener;
• Positively minded and stress-resilient;
• Well-organized, you prioritize work effectively and you get things done;
• A strong analyst, you have both helicopter view and eye for detail
  
  

Young Professional Program (Traineeship)

In this role you have the benefit to join the Young Professional Program. As a YPP-participant, you'll engage in monthly training sessions designed to improve your skills and capabilities, both professionally and in soft skills. This traineeship program provides you the opportunity to collaborate with a diverse group of talented individuals from all departments at CM.com, stimulating invaluable networking opportunities within the organization.

Join the Young Professional Program and start a journey of personal and professional growth. Don't miss out on this chance and kickstart your career with this traineeship!

Benefits of working @CM.com

As a new Club Member at CM.com, you will join a global, inspirational, high-tech, and highly dynamic environment. To help you connect with your new colleagues, we organize a 3-day Global Onboarding program at our headquarters in Breda. This program offers a deep dive into the culture of CM.com and is filled with informative, practical, and fun activities. An exciting program will be waiting for you!

• Healthy lunch for everyone, every day;
• We've got shuttle mobility cards and company cars to ensure all our employees can get around easily;
• Pension plan of 8% of your monthly salary;
• 25 holidays per year and the option to purchase an additional 10 days annually;
• Employee Share Purchase Program that offers a discount on purchasing company shares;
• We offer internal and external training courses like Udemy and the CM Academy to help you develop professionally;
• To promote knowledge sharing, we organize different types of Meet-Ups with external speakers;
• Many fantastic social events: Weekly drinks in our CM bar, board game nights, karaoke party, quarterly events, vitality week, ski trip, wine tasting, and more. We have a wide range of activities to suit everyone's interests.
  
  

We are open, humble, and welcoming to everyone, regardless of age, culture, background, gender, or religion. Everyone gets to hang out backstage and enjoy the VIP deck, together!

If you're ready to join the Club, don't hesitate to apply now!