Customer Service Specialist

WE ARE PUROVITALIS

At Purovitalis, Europe's leading provider of Longevity supplements, we believe that age is just a number. We help people make the most of their lives. Our goal is to become the most innovative supplement brand. Every day, we are engaged in research and finding the best ingredients for new product launches to help people lead healthy, happy, and longer lives.

What makes us different

At Purovitalis, appreciation for our employees forms the foundation of our corporate culture. As an energetic startup, we value the indispensable contributions of each team member; everyone makes an essential difference.

Our team consists of employees from all over the world, giving us a unique perspective. This diversity drives us to push the boundaries of longevity and leads to innovative solutions that make a significant difference in people's lives.

We are looking for a Customer Service Specialist who genuinely enjoys working with people, has great interpersonal skills, exude social energy and find real joy in being helpful.

What you will be doing

• Provide customers information about our products or services, enter, or cancel orders, or obtain details of complaints
• Ensure full customer satisfaction and maintain a friendly, helpful demeanor
• Identify and prioritize problems and issues related to service area
• Maintain close contact with customers to give updates on progress toward resolution of issue or service request
• Ensure that appropriate changes were made to resolve customers' problems
• Refer unresolved customer issues to designated departments for further investigation
• Process applications, release cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork
• Keep records and create order documentation of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Stay in touch with our shipping companies for any issues regarding parcels
• Logistics administration (coordinating deliveries, tracking inventory, and managing shipping documentation)
• Maintain inventory of office supplies, order when needed

What you will bring:

• Working experience in customer-facing role
• Excellent verbal and written communication in Dutch and English is an absolute must
• Ability to assess situations requiring management referral
• Buckets of confidence using digital tools
• Well-organised and eye for detail
• No fear of startup environment! You’ll find excitement in working in a growing and rapidly changing environment

What we offer you:

• A competitive salary
• 25 paid holidays for you to unwind
• Pension
• Reimbursement for travel expenses
• Insider experience in a young international company and plenty of opportunities to learn and grow!