Customer Service Specialist

Company Overview

Founded in 1998, United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, backpacks, headwear, and accessories. As a joint venture partner of PUMA North America and licensee of various renowned brands such as Hurley, Skechers, Ted Baker, Scotch & Soda and more, ULAC operates globally with headquarters in New York City and offices in various locations including the Netherlands.

Our mission is to treat our stakeholders with respect, integrity, and fairness while delivering high-quality products. Our core values, Unity, Loyalty, Advancement, and Charity, guide our operations.

Learn more at www.unitedlegwear.com .

Join Our Team as a Customer Service Specialist!

Are you passionate about providing exceptional customer service and looking to be part of a dynamic, fashion-forward team?

As a Customer Service Specialist, you'll be an essential member of our Sales Support team, collaborating closely with our Sales Managers and the Sales Operations team. Your role will be pivotal in ensuring smooth and efficient customer service operations, supporting our European wholesale division. We're searching for a driven individual with a service-oriented mindset, excellent problem-solving skills, and a love for organization and structure.

In this exciting role, you'll have the opportunity to shine with your customer service and organizational talents.

What You’ll Do

Build and Maintain Relationships:

• Work closely with the team to foster and maintain strong relationships with our clients, representing our brands with professionalism and enthusiasm.
• Engage in the administrative processing of orders from entry to invoicing, ensuring each step is handled with precision.
• Address customer queries and resolve issues promptly for our European customer base and sometimes global partners.
  
  
  

Order Processing And Management

• Handle the administrative processing of orders from entry to invoicing.
• Ensure maximum efficiency in order processing, delivery execution, and payment fulfillment.
• Manage sales orders, ensuring accuracy and timely processing.
  
  
  

Customer Interaction

• Proactively respond to customer inquiries about orders, returns, product information, invoices, and deliveries.
• Build and maintain strong relationships with European wholesale clients and distributors.
• Resolve customer issues promptly and professionally.
  
  
  

Collaboration

• Collaborate with the global team in the USA to improve sales support processes and enhance our overall customer service.
• Work with seasonal content (imagery and copy) to provide partners with necessary tools.
• Coordinate seasonal sample provision to partners.
• Support international sales team activities such as showroom preparations, buying tool preparations, and in-season reporting.
• Act as a liaison between logistics, order management, credit & collections, and the fulfillment team.
  
  
  

Administrative Support

• Create sales orders, process invoices, and maintain delivery schedules.
• Generate sales reports and analyze performance data.
• Assist Sales Managers and Directors with administrative tasks and calendar management.
  
  
  

Requirements

We are looking for someone who is passionate about fashion and dedicated to delivering outstanding customer service. The ideal candidate demonstrates initiative, actively seeks to improve processes, and loves working in a team setting, collaborating with multiple colleagues and stakeholders from different countries.

• Language Proficiency: Fluent in English (spoken and written). Proficiency in French is highly desirable.
• Technical Skills: Experienced in Excel. Proficiency in ERP systems and BI tools such as Exenta and Power BI is a significant advantage.
• Experience: Previous experience in fashion retail sales or a similar customer-facing role is highly desirable.
• Enthusiastic and proactive, with the ability to understand and manage multiple tasks efficiently.
• Exceptional communication and interpersonal abilities.
• Highly structured and organized, with a knack for streamlining business processes.
• Naturally a team player who thrives in a collaborative team environment.
• Problem solver with a service-oriented mindset, acting as a sparring partner for our customers.
  
  
  

Location: Location: This is a hybrid role based in Hoofddorp, Netherlands. You'll work closely with both European and American teams and are expected to come to the office 2-3 days per week. Candidates must have a valid work permit, as sponsorship is not available.

What You'll Get From Us

🏢 Join a passionate team working at our beautiful showrooms in Hoofddorp

👕 Dress to impress with 28% employee discounts on our webshop and VIP access to sample sales for friends & family, showcasing our latest collections at discounted rates

🍽️ Enjoy our scrumptious freshly prepared lunch meals for just 3.90, along with all-day coffee, drinks, and snacks to keep you energized and refreshed

🏋️ Discounted access to ClassPass, empowering you to explore a variety of fitness and wellness classes for a balanced lifestyle!

🧘 Unlimited usage of Open-up, our Health & Wellbeing provider, offering 1-1 sessions with certified psychologists and lifestyle coaches, as well as access to informative masterclasses.

Join us at United Legwear and be a part of shaping the sales success of our brand in the dynamic fashion industry. If you have a passion for customer support, and a desire to make a mark, we invite you to apply and become a valuable member to our team.

Application process

Phone call with the recruiter

One of our recruiters will review your application and get in contact with you if there's a match

First interview

Upon a successful phone screening, we will invite you for an interview

Short assignment or second interview

Depending on the role, we will ask you to complete a short assignment or invite you for the second interview.

Offer

You will receive an offer as soon as we make a selection - good luck!