Vultr Security and Compliance

Vultr is committed to transparent and secure handling of all personal data on our network. Since our inception, Vultr has been committed to upholding and adhering to the strictest data privacy and protection standards across the world, including HIPAA, GDPR, and DPDPA.

Vultr’s collection of personal data is limited by our privacy policy to only include the information required to provide our services and communicate with you. User content data, such as on websites or online services built on Vultr’s infrastructure, are not included in this agreement and Vultr serves solely as a data processor (service provider). Vultr does not claim any rights to, use, access, allow access to, or share your content, other than as may be required by law or for security purposes.

Additionally, Vultr’s data residency options ensure that data remains located within selected regions, and it is not processed in other locations or jurisdictions.

GDPR compliance
Vultr’s processes have gone through an extensive procedural and legal review to ensure we fully meet the requirements set forth in the EU General Data Protection Regulation (GDPR) legislation.

Under the GDPR, Vultr acts as both a data controller and a data processor. Vultr acts as a data controller for customer information that we collect to process payments and provide customer support. When a customer uses our services to process personal data, Vultr acts as a data processor. If GDPR applies to your organization and you need a DPA to satisfy GDPR requirements, Vultr will provide a DPA for signature. Please contact your account manager and/or make a request through a customer support ticket.

If you choose to retrieve or delete the data you have with Vultr, we've created a step by step document that shows you how to delete all your hosted data in our Vultr Docs section. Please review this guide: https://www.vultr.com/docs/vultr-data-portability-guide/.

Compliance with other privacy regulations
Vultr’s services are also compliant with other data privacy and protection regulations, including:

Vultr’s commitment to HIPAA compliance is delivered through Business Associate Agreements with our customers and service providers. Vultr also ensures HIPAA customers are deployed at data centers with the HiTrust certification.

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