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Find a Location

SurveyMonkey has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

  • SurveyMonkey

    910 Park Pl Suite 300 San Mateo, CA 94403

    BBB Accredited Business

  • SurveyMonkey

    1 Curiosity Way San Mateo, CA 94403-2396

    BBB Accredited Business

Business ProfileSurveyMonkey

Market Survey
HeadquartersMulti Location Business
BBB accredited business
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

Contact Information

910 Park Pl

Suite 300

San Mateo, CA 94403

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Customer Reviews

1.35/5

Average of 54 Customer Reviews

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Customer Complaints

145 complaints closed in last 3 years

54 complaints closed in last 12 months

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 12/1/2004

Years in Business: 25

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Related Categories

Overview

SurveyMonkey is an online survey development cloud-based software company. 

Products & Services

The company provides free, customizable surveys, as well as a suite of paid back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. In addition to providing free and paid plans for individual users, SurveyMonkey also offers large-scale enterprise options for companies interested in data analysis, brand management, customer / employee feedback, and consumer-focused marketing.

Business Details

This is a multi-location business.

Find a Location

SurveyMonkey has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

  • SurveyMonkey

    910 Park Pl Suite 300 San Mateo, CA 94403

    BBB Accredited Business

  • SurveyMonkey

    1 Curiosity Way San Mateo, CA 94403-2396

    BBB Accredited Business
Headquarters
910 Park Pl Suite 300, San Mateo, CA 94403
BBB File Opened:
12/23/2016
Years in Business:
25
Business Started:
3/17/1999
Business Incorporated:
4/8/2013
Accredited Since:
12/1/2004
Type of Entity:
Corporation
Number of Employees:
1100
Alternate Business Name
  • SurveyMonkey Inc.
  • Infinity Box
  • Wufoo
Read More Business Details and See Alerts

Customer Complaints

145 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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Most Recent Customer Complaint

07/02/2024

Complaint Type:
Billing Issues
Status:
Answered
I have tried to cancel my SurveyMonkey account for more than two years. They do not issue any kind of confirmation via email. You can see the changes in their online system, but then they change them back at some point and charge your account all over again. This is the second year in a row that I have been charged . I went in again today and canceled and was told that it won't take affect until 2025. Last year after they charged me on my canceled account I received a message that they would not cancel my account until 2024. Here we are in 2024 and they charged me again. I cannot get them to stop charging me and this is no small amount of money. It is shameful and I feel they are stealing from me. It is $496.08 per year. I see others have made the exact same complaint to the Better Business Bureau.
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Read 144 More Complaints

Customer Reviews

54 Customer Reviews

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How BBB Processes Complaints and Reviews

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Most Recent Customer Review

Eleni O

07/01/2024

I have managed to cancel the auto-renewal on my account and have been downgraded to a basic plan. I need a receipt of proof and to ensure my account receives no future charges. Once in a blue moon do I receive an email response. It is hard to communicate with them moving forward. I do not trust this company and need better communication. There is no phone number to call for immediate help. This is a major problem.
Read 53 More Customer Reviews

Local BBB

BBB serving the San Francisco Bay Area and Northern Coastal California

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BBB Reports On

BBB reports on known marketplace practices.

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