What do you do if your team members have misconceptions about delegation in BPO?

1 Myth 1: Delegation means losing control

Some team leaders may think that delegating tasks to others means giving up their authority, responsibility, and visibility over the work. They may fear that the quality or timeliness of the work will suffer, or that they will be seen as lazy or incompetent by their clients or managers. However, delegation does not mean losing control; it means sharing control with your team members, who have the skills, knowledge, and motivation to perform the tasks. Delegation also allows you to focus on the strategic and high-value aspects of your role, such as planning, coordinating, communicating, and problem-solving. To overcome this myth, you need to set clear expectations, provide regular feedback, and monitor the progress and outcomes of the delegated tasks, without micromanaging or interfering.

2 Myth 2: Delegation is a one-way process

Another misconception about delegation is that it is a one-way process, where the leader assigns tasks to the team members and expects them to follow the instructions without any input or feedback. This can lead to confusion, frustration, and resentment among the team members, who may feel that they are not valued or trusted by the leader. Delegation is actually a two-way process, where the leader and the team members communicate and collaborate throughout the task cycle, from defining the scope and objectives, to selecting the best approach and resources, to evaluating the results and learning from the experience. To overcome this myth, you need to involve your team members in the delegation process, solicit their opinions and suggestions, and acknowledge their contributions and achievements.