Atomicwork

Today, we're excited to welcome Sandeep Samant to the Atomicwork team. Sandeep is joining us from Sequoia, where he was part of the data science team, helping them build the Sequoia People Platform that employee-first organizations use to manage everything across HR, compensation, and benefits. He was key in developing AI-driven chatbots that generated insights from workforce data and helped businesses make impactful decisions. Sandeep has nearly five years of experience as a data scientist and holds a master's degree in data science from RWTH Aanches University. He has a versatile set of skills and excels at projects involving machine learning, generative AI, data modeling, and product development. Outside of work, he enjoys traveling and playing the guitar. Sandeep will join our AI engineering team at Atomicwork and work closely with our product management and development teams to expand the goals of our next-gen assistant. Welcome to the team, Sandeep! Let's get this show on the road!

At Atomicwork, we recognized traditional approaches to ITSM have fallen short in driving business growth, burdening organizations with more process overhead instead. IT leaders now have the opportunity to lead the change in driving digital transformation and AI adoption across their organization by modernizing their service management. 𝐁𝐲 𝐞𝐦𝐛𝐫𝐚𝐜𝐢𝐧𝐠 𝐦𝐨𝐝𝐞𝐫𝐧 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, 𝐈𝐓 𝐭𝐞𝐚𝐦𝐬 𝐜𝐚𝐧: • Drive employee productivity while supporting business growth • Enhance employee experience across different departments • Make data-driven decisions with advanced analytics • Stay ahead in AI technology adoption • Reduce operational costs through streamlined processes 𝐌𝐨𝐝𝐞𝐫𝐧 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭(𝐌𝐒𝐌) brings service experience to the users through conversational AI and helps you integrate solutions for IT, HR, Procurement, Sales, Finance and other enterprise teams within the organization in one place. You can then deliver knowledge, provide support and run business workflows to drive employee and enterprise productivity. This transforms employee experiences and accelerates innovation, positioning IT as the driving force behind AI adoption in your enterprise. To Learn more checkout our blog here: https://lnkd.in/gQjrajv4 #cio #itsm #itil #esm #modernservicemanagement #servicemanagement #itsupport #servicedesk #ithelp

Today, we're excited to welcome Arkajit Datta to Atomicwork. Arkajit joins us from SuperAGI, where he spent more than a year building an open-source vision model called Veagle that exceeds cutting-edge models like BLIVA and Instruct BLIP thanks to its unique architecture and optimized dataset. He also made vital contributions and published a paper about his work on AutoNode, including a cognitive GUI automation engine framework that can automate tasks on websites completing sales development activities. Earlier in his career, Arkajit worked at Capital Quants, where he worked on data extraction for unstructured financial data and developed OCR and NLP for automating data processing. He enjoys participating in hackathons and building products, doing extensive research, and publishing papers in international journals. Arkajit will join our talented AI team and play a key role in helping us build the future of the digital workplace with enterprise AI and automation. His passion for agentic AI experiences will help us innovate faster and make our platform more valuable to businesses. Welcome to the team, Arkajit. We look forward to working with you and making EX feel like magic to our customers with the power of AI. 

Last year, Gartner retired the 𝐦𝐚𝐠𝐢𝐜 𝐪𝐮𝐚𝐝𝐫𝐚𝐧𝐭 𝐟𝐨𝐫 𝐈𝐓𝐒𝐌 𝐬𝐨𝐟𝐭𝐰𝐚𝐫𝐞. The ITSM marketplace has been so static of late that it wasn’t worth the investment to keep researching and publishing the MQ. The space, however, is seeing a disruption and we think it’ll look a lot different by the time the ITSM MQ makes a comeback. So, Sairam Krishnan and Sajeesh Sahadevan conducted a virtual session on ‘𝐂𝐡𝐨𝐨𝐬𝐢𝐧𝐠 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐈𝐓𝐒𝐌 𝐬𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐢𝐧 2024’ for the Atomicwork community. They discussed: 📈 The major trends in the ITSM software landscape (including AI) 🔍 A framework for evaluating and choosing the right solution in 2024 In case you missed the live session and are out in the market scouting for ITSM tools (or are stuck with a legacy tool), catch the recording here: https://lnkd.in/gkYhzjwF

One of the most underrated applications of enterprise AI is 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧. AI is a game changer for transforming enterprise workflows from manual if-this-then-that rules to intelligent and contextual automation. ❌ The former is limited by the admin’s imagination and gets bloated over time with redundant workflows and edge cases. ✅ 𝐀𝐭𝐨𝐦, our AI assistant understands the natural language requests from employees and automates tasks like password resets, app provisioning, and a lot more through platforms like Azure AD (now Entra ID), Okta, Workday, etc. Earlier this year, we announced our partnership with Cohere to power Atom and AI-powered workflow automation. Cohere’s models have been instrumental in helping Atomicwork customers seamlessly automate their workflows. Now, Vijay Rayapati, CEO of Atomicwork and Ivan Zhang, Co-founder and CTO of Cohere are coming together to unpack how Atomicwork leverages Cohere’s models to automate business processes and IT operations. If you’re an IT leader responsible for improving productivity and streamlining business and IT operations, join us on Tuesday, July 23, 2024, 2:00 PM EDT / 11:00 AM PDT. Secure your spot here: https://lnkd.in/gUYy6WZF

June was an exciting month here at Atomicwork, as we rolled out some game-changing enhancements to our IT service management toolkit. These updates aren't just about improving functionality—they're about making your daily IT operations smoother and more efficient, so you can focus on what really matters. 💜 Change Management: Simplifying the way you manage changes, ensuring smoother transitions without disruptions. 💜 Custom SLAs: Tailoring service level agreements to fit your unique business needs, because one size rarely fits all. 💜 Guest Users: Enhancing collaboration by seamlessly integrating external stakeholders into your IT processes. 💜 Spotlight Search: Quickly find what you need across all your IT service data with ease. And there's so much more to explore! Let’s dive in. Read Riya Sebastian's latest blog post to learn more about how these updates can empower your team and elevate your IT service experience - https://lnkd.in/gxwn95Ha #AIinIT #GenAI #AI #CIO #IT #ITSM #ESM

We're excited to share the 𝐓𝐑𝐔𝐒𝐓 𝐟𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 for enterprise IT teams to responsibly evaluate, design, and deploy AI solutions.

One of the most underrated applications of enterprise AI is 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧. AI is a game changer for transforming enterprise workflows from manual if-this-then-that rules to intelligent and contextual automation. ❌ The former is limited by the admin’s imagination and gets bloated over time with redundant workflows and edge cases. ✅ 𝐀𝐭𝐨𝐦, our AI assistant understands the natural language requests from employees and automates tasks like password resets, app provisioning, and a lot more through platforms like Azure AD (now Entra ID), Okta, Workday, etc. Earlier this year, we announced our partnership with Cohere to power Atom and AI-powered workflow automation. Cohere’s models have been instrumental in helping Atomicwork customers seamlessly automate their workflows. Now, Vijay Rayapati, CEO of Atomicwork and Ivan Zhang, Co-founder and CTO of Cohere are coming together to unpack how Atomicwork leverages Cohere’s models to automate business processes and IT operations. If you’re an IT leader responsible for improving productivity and streamlining business and IT operations, join us on Tuesday, July 23, 2024, 2:00 PM EDT / 11:00 AM PDT. Secure your spot here: https://lnkd.in/gUYy6WZF

Wrote a blog post on using SharePoint to get started with IT asset management. Talked about where SharePoint works well and how you can leverage it to track the entire asset lifecycle. Thanks Ida for helping turn this from an idea to a detailed blog.

“𝐈𝐬 𝐀𝐈 𝐠𝐨𝐢𝐧𝐠 𝐭𝐨 𝐢𝐦𝐩𝐚𝐜𝐭 𝐈𝐓 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐣𝐨𝐛𝐬?” Yes, but not in the way you might be thinking. IT will 𝘢𝘭𝘸𝘢𝘺𝘴 need humans on the support side. Users will rely on AI assistants for general queries and simple issues. For complex, critical, or urgent issues, they'll need to talk to someone. So, how do humans in IT work together with AI? We invited Roy Atkinson to share his views on the topic. I would highly recommend you watch the full webinar, but in a nutshell, “Humans and AI have unique strengths”. They complement each other far more than they compete, at least as of today. I’ve published a detailed post about Roy's session on the Atomicwork blog: https://lnkd.in/gC6UuSwV If you’d prefer to watch the session recording, skip to the end to find the link. If you find it useful, share it with your IT team. You never know who might be grappling with the question that I posed above. On that note, we’ve invited an IT veteran who is passionate about mental health in IT to share his insights next week. I’ll share more about the session soon.