Chatdesk

Meet the team behind the scenes leading Chatdesk to success 👋 Say hello to Sreya Guha, who will help lead product management with the team.

Back in January, Vogue Business predicted 2024 would be the year of TikTok Shop. After launching back in September 2023, the feature allows brands and creators to display and sell products directly on TikTok has been growing rapidly.

I spent part of last week with one of our favorite partners Gorgias at their Partner day and CX Connect event. It was also great to spend time with our new Head of Sales Austin Brewer! We spoke with e-commerce leaders, CX managers, and agencies. The main topics were 1) How AI will impact CX -> Gorgias highlighted their impressive AI Agent and we will be partnering with them more closely here 2) Driving revenue from CX -> This is where we have been focused recently at Chatdesk in terms of helping e-commerce brands with acquisition and retention Thank you to Michael Potters, Rohan Kapoor, Brittany Mitchell, Alex Plugaru, Dan Code-McNeil, Romain Lapeyre and the Gorgias team for their partnership and amazing event

What We’re Reading: Summer is finally here (yay!) which means consumer spending is shifting towards new seasonal experiences and services. But for fashion brands, e-commerce is thriving. Discover how they're leveraging flash sales to capture summer spending in the latest read from Glossy: https://lnkd.in/e9iqxsfS

We love seeing Chatdesk clients innovating and collaborating! Check out the latest collaboration between Andie x Mindy Kaling for a “summer camp” inspired swimwear collection ⛺ https://lnkd.in/e4_Ab4Qd

Miami, we’re here! As Day 2 continues, here are some of our key takeaways from Day 1 of #glossysummit. MERIT's CMO Aila Morin spoke on the power of discipline in scale — scaling your core products through creative and consistent marketing rather than constantly launching new product. Maesa’s Oshiya Savur emphasized the reach of UGC and its incredible influence on their launch of Fine'ry, redefining the landscape of launching in mass. And big, BIG shoutout to longtime client BeautyBio and Caitlin Bushnell for highlighting creative, innovative ways to prioritize adding value to their customers to keep them engaged and coming back for more. We’re excited for what insights are in store for Day 2!

PSA to the all folks in Miami! We’re excited to be sponsoring and attending Glossy’s Ecomm Summit next week featuring some great brands and speakers. Come find us if you’re interested in talking all things acquisition, retention, and support! We’re also excited to host our industry friends at membership-only spa, Sana Skin Studio, for an afternoon of facials and drinks with other local marketing and CX executives on June 9. Special shoutout to the Nomadica team for providing some of our favorite drinks and keeping us relaxed and hydrated. Interested in attending? Comment or message Merry Nebiyu!

May was a busy month here @ Chatdesk as we’ve been supporting our brands gearing up for the big summer seasons while also prepping for an exciting upcoming quarter! We’ve been bopping around NYC, meeting with some of our longtime partners like Unbound and Hyper Skin to hear what’s top of mind for D2C brands in the second half of 2024. Hint: Brands are still looking for ways to lower acquisition costs, increase social engagement, and harness the power of AI. SoulCycle Inc. continued to be an amazing partner as we hosted industry execs at a spin class in LA featuring a stellar house playlist that will definitely help you ring in summer — if you haven’t done so already. We’ve got some exciting launches in the works — check back in next quarter. In the meantime, catch us in Miami next week for Glossy’s Ecomm Summit and in Dallas June 17 for SubSummit. Hope to see you there :) https://lnkd.in/eyynS63D

Meet the team behind the scenes leading Chatdesk to success 👋 Say hello to Merry Nebiyu who will be leading the helm on our community driven events ✨

We’re excited to announce our sponsorship of Glossy's 2024 Ecommerce Summit! After working with dynamic beauty ecommerce brands over the years, we know the significance of learning and sharing insights into the ever-changing landscape of retail and ecomm. Looking forward to hearing industry insights from the leaders of some of our favorite leading brands and connecting with our Miami community. Come find us or shoot us a DM if you’ll be attending. Miami, we’re coming for you!