3 STEPS TO DRIVE REVENUE IN THE CONTACT CENTER ⬇ Contact centers have been a cost center for too long — it’s time to turn the tables with generative AI. Our playbook breaks down 3 steps to transform customer service touch points into revenue opportunities, faster and more seamlessly than ever. Grab your copy here: https://lnkd.in/dE9C5_Jm #revenue #contactcenter #generativeAI
Cresta
Software Development
Palo Alto, California 13,352 followers
Generative AI for the Contact Center
About us
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
- Website
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http://www.cresta.com
External link for Cresta
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Palo Alto, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- AI, Machine Learning, Voice, Chat, Contact Center, Customer Experience, Digital Transformation, Real-time Coaching, and Real-time Agent Assistance
Locations
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Primary
540 Bryant St
Palo Alto, California 94301, US
Employees at Cresta
Updates
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We have a great line up for our July 30th webinar! Featuring executives from CarMax, Cox Communications, and Brinks Home: 🔹 Bryan Ennis, VP - Customer Experience Centers at CarMax 🔹 Stephanie DeWald, VP of Sales and Retention at Cox Communications 🔹 Philip Kolterman, SVP of Digital Transformation and IT at Brinks Home and hosted by Chris Reese, VP of Customer Success at Cresta. Tune in to learn how these leading enterprises used generative AI to reimagine and reconstruct their contact centers! 👉 Save your seat here: https://hubs.ly/Q02G7vlq0
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Cresta reposted this
#CXTrends: LLMs - The Misconceptions, Implementation Strategies, & Benefits 💹 CX Today's Senior Content Editor Susie Harrison meets Cresta CEO Ping Wu to discuss Using #LLMs to Power Your Knowledge Center. Watch the full interview here 👉 https://lnkd.in/eTfED5hz #cx #cxnews
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Contact center QM without the chaos. That's the Cresta way. And now, that's the Snap Finance way too. In a matter of weeks, they saw: - Compliance scores go ⬆ - Agent attrition go ⬇ Adam Christensen, Senior Director Resource Management shares how they did it with Cresta.
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🌟 Just in from #CXFS2024! Cresta's Sr. Director of Product Marketing, Devon Mychal just wrapped up a dynamic session on the "Practical Applications of AI in the Contact Center." 🚀 👥 Leaders from top banks, insurance, and fintech sectors discovered how to: 🔒 Achieve 100% compliance in real-time. 💡 Slash quality management overhead by 50%. 📈 Boost loan and policy cross-sell conversions. 💸 Prevent millions in credit loss. If you're here, there's still time to catch us at Booth 202 and see how Cresta can drive your contact center’s success. Don't miss out! #CXFS2024 #AI #ContactCenter #Fintech #Banking #Insurance
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For contact centers trying to keep up with growing expectations of customer service, the pressure to adapt and innovate is on. Automated quality management is key to simplifying success. 🔗 Here's how Automated QM transforms contact center operations: https://lnkd.in/dTGPHJUV #Automation #QualityManagement #ContactCenter
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Is the customer service shift to digital messaging platforms worth it in the long run? ⬇ Find out about AI-powered customer service, its impact on both the customer and the business, and how companies across industries (including Cresta) are approaching this shift. 🔗 Learn more: https://lnkd.in/d-6j9VYB #customerservice #chatbots #generativeAI
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💡 Discover the future of financial services at CXFS 2024 with Cresta! Visit us at Booth 202 for insights on leveraging AI to transform your contact center operations. 👋 Meet our AI experts and take the first step towards operational excellence. Book your meeting here: https://lnkd.in/d8nTyPZU #CXFS2024 #AI #DigitalTransformation
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The key to a good partnership: Shared goals. It’s simple: Our goal is to ensure that you achieve yours. We experienced this first hand with Snap Finance. By working together to bring their #contactcenter to new heights, we created a cycle of continuous improvement and innovation. Mike Mossman, Senior Vice President, Customer Care & Collections at Snap Finance, breaks it down ⬇
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Cresta reposted this
#CXTrends: LLMs - The Misconceptions, Implementation Strategies, & Benefits 💹 CX Today's Senior Content Editor Susie Harrison meets Cresta CEO Ping Wu to discuss Using #LLMs to Power Your Knowledge Center. Watch the full interview here 👉 https://lnkd.in/emzQdcCK #cx #cxnews