Today, we shine our Dream Team Spotlight in our Lufkin Center on Jessica Madera. Congratulations on your outstanding KPI and schedule adherence. Keep up the great work. #DreamTeamSpotlight #WeAreEtech #EtechCelebratesYou
Etech Global Services
Outsourcing and Offshoring Consulting
Nacogdoches, TX 66,024 followers
Delivering effortless CUSTOMER EXPERIENCES through advanced analytics and contact center solutions #CX
About us
Etech delivers next-generation BPO solutions. A global minority-owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value. Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, we have expanded our range of services and have grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations. With over 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year, Etech has the flexibility and scalability to partner with organizations of all sizes.
- Website
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http://www.etechgs.com
External link for Etech Global Services
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Nacogdoches, TX
- Type
- Privately Held
- Founded
- 1997
- Specialties
- Contact Center Services, Quality Assurance, Development Services, Live Chat Services, Speech Analytics, Quality Monitoring, Omnichannel Customer Experience, Performance Management, Workforce Management, Call Center Services, Call Center Solutions, Contact Center Solutions, Software Development, Artificial Intelligence, Machine Learning, Contact Center Quality Monitoring, Call Center Quality Monitoring, Software as a Service, IT Staff Augmentation, Hire Developers, Call Center Outsourcing, IT Outsourcing, and Outsourcing/Offshoring
Locations
Employees at Etech Global Services
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Christopher Basile
Sr. Leader | BPO/Contact Center Transformation | CX/EX Strategist | Powering Inside Sales & Support Operations Talent Development Through Human…
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Viren Joshi
Software Specialist at eClinicalWorks
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Partha Dasgupta
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Darsha Christian
Project Leader - Program Implementation at Etech Inc
Updates
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At Etech Global Services, we pride ourselves on being your trusted advisor for Contact Center Solutions. Our track record speaks volumes — we excel in providing real-time responses, personalized interactions, and strategies that not only enhance revenue but also reduce operational costs. Most importantly, we foster stronger customer relationships along the way. Curious about how we can help you #GetToKnowYourCustomers better? Discover more about our approach and the value we bring: https://lnkd.in/gGMESgJS Let's celebrate this day by reaffirming our commitment to understanding and serving our customers better. Together, we pave the way for business success and create happier customers. #GetToKnowYourCustomersDay #CustomerRelationships #HappyCustomers #BusinessSuccess #Etech
Etech's Integrated Conversational & BI Analytics Solution
https://www.youtube.com/
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QEval integrates your entire tech stack - telephony, CRM, surveys - into one unified dashboard. This means supervisors no longer need to juggle multiple systems to understand team performance. With QEval, you get a holistic view of your operations, enabling more informed decision-making and streamlined management. Discover how QEval can revolutionize your call center quality monitoring: https://bit.ly/3xSdLLk #QEval #CallCenter #ContactCenter #QualityMonitoring #CustomerExperience
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📢 Exciting News! 📢 Our new podcast will be live tomorrow. Get ready to tune into our latest episode of the Etech Leadership and CX podcast, where we dive deep into the Bruce Lee Theory: Balancing Service and Extreme Ownership. Join Melissa and Al Hopper as they explore transformative leadership insights inspired by Bruce Lee's teachings. Stay tuned for more details. Drop 'Excited' if you are eager to learn more in-depth about the Bruce Lee Theory. Follow us on our dedicated podcast page created for you: https://lnkd.in/d6DyPv9x #Leadership #Podcast #BruceLeeTheory #ComingSoon
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Today, we're excited to shine our #DreamTeamSpotlight on Savannah Cantu from sunny San Antonio! Savannah is our KPI rockstar with an impressive 96% SIF Approval rate! Way to go, Savannah! Keep up the fantastic work! #DreamTeamSpotlight #WeAreEtech #EtechCelebratesYou
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Customer expectations are constantly evolving, and so should your CX strategy. At the CX Innovation Summit, Etech experts will explore how to stay nimble and deliver personalized, seamless experiences. Connect with us to learn more! https://lnkd.in/djDU_T_7 For more details about the event visit: https://lnkd.in/dqCm-rtk . . . Jim Iyoob Patrick Reynolds GDS Group Chloe Dillow Javier González Charles (Wes) Woods #CXInnovationSummit #CustomerExperience
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Boost customer experiences with 360° agent evaluations! Etech’s QEval offers holistic scorecards, customizable forms & flexible scoring for wholistic agent performance management. Contact us today: https://bit.ly/3Y62Cxs #QualityMonitoring #AgentPerformance #CustomerExperience #ContactCenter #CallCenter
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#SpecialEdition2024 #GetToKnowYourCustomersDaySpecial Catch up with Shepard (Shep) Hyken as he reveals his secret recipe for creating raving fans and driving loyalty through an amazing customer experience. You'll learn: ✌ Key ingredients for a customer-centric culture ✌ How to go above and beyond expectations ✌ Powerful ways to reinforce the vision ✌ Tips on celebrating employee wins And so much more! Tune in now for actionable tips and inspiration from a true customer service legend: https://bit.ly/3yAwkDH Do follow us on Instagram: https://lnkd.in/d6DyPv9x #podcast #CX #leadership #etech
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#SpecialEdition2024 #GetToKnowYourCustomersDay Unlock Hidden Insights from Customer Interactions. Don't miss our latest white paper that reveals how to effectively transcribe and analyze every customer interaction. Download now and transform your customer experience strategy: https://bit.ly/3yBlQUw #CustomerExperience #DataInsights #WhitePaperDownload
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Deliver a seamless, unified customer experience across all channels with QEval’s omnichannel evaluation capabilities. Monitor and assess performance consistently, ensuring exceptional service across all customer engagement channels. Improve your brand ’s reputation with Etech’s QEval. Request a demo today: https://bit.ly/3Y62Cxs #CustomerExperience #Omnichannel #SpeechAnalytics #CallCenter��
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