𝐆𝐥𝐨𝐛𝐚𝐥 𝐈𝐓 𝐎𝐮𝐭𝐚𝐠𝐞? 𝐍𝐨𝐭 𝐚𝐭 #𝐄𝐭𝐞𝐜𝐡! 𝑾𝒉𝒊𝒍𝒆 𝒎𝒂𝒏𝒚 𝒄𝒐𝒎𝒑𝒂𝒏𝒊𝒆𝒔 𝒂𝒓𝒆 𝒈𝒓𝒂𝒑𝒑𝒍𝒊𝒏𝒈 𝒘𝒊𝒕𝒉 𝒘𝒊𝒅𝒆𝒔𝒑𝒓𝒆𝒂𝒅 𝒕𝒆𝒄𝒉 𝒅𝒊𝒔𝒓𝒖𝒑𝒕𝒊𝒐𝒏𝒔, 𝒘𝒆'𝒓𝒆 𝒑𝒓𝒐𝒖𝒅 𝒕𝒐 𝒓𝒆𝒑𝒐𝒓𝒕 𝒕𝒉𝒂𝒕 𝑬𝒕𝒆𝒄𝒉'𝒔 𝒐𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒔 𝒓𝒆𝒎𝒂𝒊𝒏 𝒖𝒏𝒂𝒇𝒇𝒆𝒄𝒕𝒆𝒅. 𝑶𝒖𝒓 #𝑪𝒐𝒏𝒕𝒂𝒄𝒕𝑪𝒆𝒏𝒕𝒆𝒓𝒔 𝒂𝒓𝒆 𝒓𝒖𝒏𝒏𝒊𝒏𝒈 𝒔𝒎𝒐𝒐𝒕𝒉𝒍𝒚, 𝒕𝒉𝒂𝒏𝒌𝒔 ��𝒐 𝒕𝒉𝒆 𝒓𝒐𝒃𝒖𝒔𝒕 𝒊𝒏𝒇𝒓𝒂𝒔𝒕𝒓𝒖𝒄𝒕𝒖𝒓𝒆 𝒅𝒆𝒗𝒆𝒍𝒐𝒑𝒆𝒅 𝒃𝒚 𝒐𝒖𝒓 𝒆𝒙𝒄𝒆𝒑𝒕𝒊𝒐𝒏𝒂𝒍 𝑰𝑻 𝒂𝒏𝒅 𝒔𝒆𝒄𝒖𝒓𝒊𝒕𝒚 𝒕𝒆𝒂𝒎𝒔. This resilience in the face of global challenges isn't just luck—it's the result of careful planning, innovative thinking, and tireless effort from our technology professionals. They've built a strong contact center infrastructure even when others falter. This event underscores the critical importance of investing in robust technology infrastructure. At Etech, we'll continue prioritizing this investment, ensuring we remain a dependable partner for our clients! 𝐈𝐟 𝐲𝐨𝐮 𝐧𝐞𝐞𝐝 𝐚 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐜𝐚𝐥𝐥 𝐜𝐞𝐧𝐭𝐞𝐫 𝐩𝐫𝐨𝐯𝐢𝐝𝐞���� 𝐭𝐡𝐚𝐭 𝐠𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐬 100% 𝐮𝐩𝐭𝐢𝐦𝐞, 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐮𝐬 𝐚𝐭 𝐂𝐗@𝐞𝐭𝐞𝐜𝐡𝐠𝐬.𝐜𝐨𝐦.
Etech Global Services
Outsourcing and Offshoring Consulting
Nacogdoches, TX 66,055 followers
Delivering effortless CUSTOMER EXPERIENCES through advanced analytics and contact center solutions #CX
About us
Etech delivers next-generation BPO solutions. A global minority-owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value. Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, we have expanded our range of services and have grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations. With over 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year, Etech has the flexibility and scalability to partner with organizations of all sizes.
- Website
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http://www.etechgs.com
External link for Etech Global Services
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Nacogdoches, TX
- Type
- Privately Held
- Founded
- 1997
- Specialties
- Contact Center Services, Quality Assurance, Development Services, Live Chat Services, Speech Analytics, Quality Monitoring, Omnichannel Customer Experience, Performance Management, Workforce Management, Call Center Services, Call Center Solutions, Contact Center Solutions, Software Development, Artificial Intelligence, Machine Learning, Contact Center Quality Monitoring, Call Center Quality Monitoring, Software as a Service, IT Staff Augmentation, Hire Developers, Call Center Outsourcing, IT Outsourcing, and Outsourcing/Offshoring
Locations
Employees at Etech Global Services
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Christopher Basile
Sr. Leader | BPO/Contact Center Transformation | CX/EX Strategist | Powering Inside Sales & Support Operations Talent Development Through Human…
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Viren Joshi
Software Specialist at eClinicalWorks
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Partha Dasgupta
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Darsha Christian
Project Leader - Program Implementation at Etech Inc
Updates
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At Etech, we're committed to delivering exceptional customer experiences. That's why we're thrilled to be part of the CX Innovation Summit, where industry leaders will share insights on elevating CX strategies. Mark your calendars for Sept 25-26! Learn more: https://lnkd.in/dqCm-rtk . . . Jim Iyoob Patrick Reynolds GDS Group Chloe Dillow Javier González Charles (Wes) Woods #CXInnovationSummit #CustomerExperience
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QEval integrates your entire tech stack - telephony, CRM, surveys - into one unified dashboard. This means supervisors no longer need to juggle multiple systems to understand team performance. With QEval, you get a holistic view of your operations, enabling more informed decision-making and streamlined management. Discover how QEval can revolutionize your call center quality monitoring: https://bit.ly/3xSdLLk #QEval #CallCenter #ContactCenter #QualityMonitoring #CustomerExperience
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🎧 The Wait is Over! Our newest episode of the Etech Leadership and CX podcast is now live. Dive into the Bruce Lee Theory: Balancing Service and Extreme Ownership with Melissa Wood and Al Hopper. Discover how to maintain the balance between serving your team and taking extreme ownership of outcomes. Tune in now: https://lnkd.in/dpinGNEU Follow us on our dedicated podcast page created for you on Instagram: https://lnkd.in/d6DyPv9x #Leadership #Podcast #BruceLeeTheory #EtechLeadershipTable #ListenNow #NewEpisode
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Discover how our advanced quality monitoring & analytics solutions empower agents with insights, training, and ongoing enhancement. Quality assurance is vital for improving customer interactions and boosting agent performance, ultimately delivering exceptional customer experiences. Connect with our experts at CX@etechgs.com or https://bit.ly/3skZwLL #QualityAssurance #CustomerInteractions #CX
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Today, we shine our Dream Team Spotlight in our Lufkin Center on Jessica Madera. Congratulations on your outstanding KPI and schedule adherence. Keep up the great work. #DreamTeamSpotlight #WeAreEtech #EtechCelebratesYou
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At Etech Global Services, we pride ourselves on being your trusted advisor for Contact Center Solutions. Our track record speaks volumes — we excel in providing real-time responses, personalized interactions, and strategies that not only enhance revenue but also reduce operational costs. Most importantly, we foster stronger customer relationships along the way. Curious about how we can help you #GetToKnowYourCustomers better? Discover more about our approach and the value we bring: https://lnkd.in/gGMESgJS Let's celebrate this day by reaffirming our commitment to understanding and serving our customers better. Together, we pave the way for business success and create happier customers. #GetToKnowYourCustomersDay #CustomerRelationships #HappyCustomers #BusinessSuccess #Etech
Etech's Integrated Conversational & BI Analytics Solution
https://www.youtube.com/
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QEval integrates your entire tech stack - telephony, CRM, surveys - into one unified dashboard. This means supervisors no longer need to juggle multiple systems to understand team performance. With QEval, you get a holistic view of your operations, enabling more informed decision-making and streamlined management. Discover how QEval can revolutionize your call center quality monitoring: https://bit.ly/3xSdLLk #QEval #CallCenter #ContactCenter #QualityMonitoring #CustomerExperience
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📢 Exciting News! 📢 Our new podcast will be live tomorrow. Get ready to tune into our latest episode of the Etech Leadership and CX podcast, where we dive deep into the Bruce Lee Theory: Balancing Service and Extreme Ownership. Join Melissa and Al Hopper as they explore transformative leadership insights inspired by Bruce Lee's teachings. Stay tuned for more details. Drop 'Excited' if you are eager to learn more in-depth about the Bruce Lee Theory. Follow us on our dedicated podcast page created for you: https://lnkd.in/d6DyPv9x #Leadership #Podcast #BruceLeeTheory #ComingSoon
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Today, we're excited to shine our #DreamTeamSpotlight on Savannah Cantu from sunny San Antonio! Savannah is our KPI rockstar with an impressive 96% SIF Approval rate! Way to go, Savannah! Keep up the fantastic work! #DreamTeamSpotlight #WeAreEtech #EtechCelebratesYou
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