Foundever

We're thrilled about our partnership with C1, which empowers our contact center business with 24-7 monitoring across all its global sites. Watch what our own Jason Skaria, Global CIO of Foundever had to say about the partnership with C1:

We're very happy to announce our partnership with C1 , the global technology solution provider, which empowers our contact center business with 24-7 monitoring across all its global sites. With C1’s OnGuard monitoring platform and managed services, we're able to more effectively deliver its support to its 170,000 agents on the rontlines delivering high quality customer experiences. “We no longer worry about outages,” said Jason Skaria, Global CIO of Foundever. “C1 continues to help us not just with our telephony platform, but also with our call recording platform and some of the other adjunct pieces that are part of that telephony.” Foundever implemented OnGuard to support its digital environments, including those technologies that are important to the customer experience. The partnership between Foundever and C1 is an example of the way companies can drive their digital transformations to align with customer preferences. By removing barriers to efficiency and fostering a connected environment, C1's solutions have enhanced Foundever’s ability to elevate connected human experiences. Read the full press release here: https://foundever.link/7e3 #Digital #Transformation #CustomerExperience #CX #BPO

Top 7 reasons Porto is an outstanding location for brands: First, our Porto location’s success is driven by our people. By building a diverse and supportive workplace, we have a highly committed and motivated workforce that delivers consistent and reliable performance for our clients. Through global programs, we engage our teams in every step of their journey, resulting in significant increases in employee satisfaction and engagement. Foundever in Portugal has been recognized as a Great Place to Work® and received a Bronze 🥉 for Best Employee Experience from the European Contact Centre & Customer Service Awards (ECCCSA) in 2023, further highlighting our commitment to creating an excellent work environment. Since 1999, Foundever™ has established a strong presence in Portugal, with three strategically located hubs — one in Porto and two in Lisbon. These centers offer a comprehensive range of multilingual contact center services, showcasing a high level of skill and maturity. Employing over 4,000 associates fluent in more than 20 languages, we are well-equipped to meet the diverse needs of our clients and provide exceptional service on a global scale. Our hubs are favored by local, Pan-European, and global organizations for their cost-effectiveness and the flexibility provided by our native-speaking teams. Read more about the "Top 7 reasons Porto is an outstanding location for brands" in our blog: https://lnkd.in/gszn6qFp #Porto #Portugal #Multilingual #CustomerExperience #CX #BPO

Safeguarding the delivery of an end-to-end customer experience (#CX) requires the critically important ‘security by design’ philosophy -- and a security organization independent of, and complementary to, the IT department. 𝐖𝐡𝐚𝐭 𝐢𝐬 𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐛𝐲 𝐝𝐞𝐬𝐢𝐠𝐧? A partner that is dedicated to security by design makes strategic decisions that aim to maintain and at best further reduce its existing risk profile (and in doing so, improve security posture). This delivery level is only possible when security measures are integral to the design and development of a process, system, tool or application and, by extension, an organization’s approach to using them. When security and risk mitigation aren’t central aspects of business operations, it’s impossible to develop and maintain a robust, end-to-end approach to information and system security. Access our 'security-by-design' action list and learn more in our whitepaper: https://lnkd.in/gE9jyq7r #Cybersecurity #ProviderSecurity #CustomerExperience #BPO

We have some amazing people that truly embody #CXforGood, and in that spirit we are so thrilled to share that Hugo Lima, Director of Operations at Foundever in Portugal, is currently aboard the Global Mercy as part of a volunteer program through our partnership with Mercy Ships. This initiative reflects our commitment to support global healthcare and sustainable development. Mercy Ships is an amazing international NGO that turns hospital ships into floating healthcare hubs, providing top-notch medical services free of charge in developing countries. Hugo shared this about his first few days: "I was welcomed by the head of Mercy Ships Spain on my first day, toured around the hospital area, and then went through safety training. They take it very seriously, especially since the ship is under a lot of maintenance right now. Everyone is very friendly and is always there to help (as I keep getting lost amongst so many different floors and access gates). There's a very multicultural atmosphere and everyone brings a bit of their own culture to it. From different European countries such as Belgium and Scotland, various African nations, all the way to USA or Australia." Kudos to Hugo and the entire Mercy Ships team! #MercyShips #Sustainability #NGO #CX #BPO #FoundeverLife

Centralized #multilingual hubs are a way for brands to create a more seamless one-stop-shop for language support, enabling you to consolidate and reduce complexity in the contact center in three important ways: 1. Finding a home for all your language needs By centralizing language support in a multilingual hub, brands can streamline operations and eliminate the need for separate language-specific contact centers, simplifying management and reducing costs. 2. Providing language expertise via a single point of contact Consistency and oversight are more easily achieved with a unified multilingual region and connected centers of excellence — from talent to continuous improvement and workforce management. 3. Connecting people, process and technology Your brand can create a common performance language from anywhere, with global standards and multilingual best-practice expertise — all backed by a fully managed tech ecosystem ready to help you transform and grow. Learn more: https://lnkd.in/gcu77CzX #Scalability #Agility #CustomerExperience #CX #BPO

Great employees are key to success when it comes to providing customer support (#CX) in multiple #languages. Where do you start when hiring and training to ensure you’re building strong teams in the contact center? Find out in our blog, "10 considerations for your contact center recruitment and multilingual talent training strategies:" 👉 https://foundever.link/aa5 #Multilingual #EmployeeExperience #EX #Recruitment #Training #CustomerSupport #CustomerExperience #CX #BPO

Do you speak your customers' language? Why is doing so such a critical part of a superior customer experience? Mark your calendars, folks, because you don't want to miss our next LinkedIn Live event, "Breaking language barriers: The role of tech in multilingual CX," featuring... • Silje Stougaard, VP of Global Operations at Vivino • Benedita Miranda, General Manager of Multilingual Region at Foundever • Moderated by Martin Wilkinson-Brown, Chief Marketing Officer at Foundever Join us on Friday, July 12, 2024, at 11 a.m. ET., as we discuss: • The role of multilingual hubs in CX strategy • How automation and AI elevate the multilingual CX strategy • Using technology as a tool to break language barriers in the contact center #MultilingualCX #MultilingualHubs

HAPPENING TODAY! Do you speak your customers' language? Why is #multilingual support such a critical part of a superior customer experience? Mark your calendars, folks, because you don't want to miss our next LinkedIn Live event, "Breaking language barriers: The role of tech in multilingual CX," featuring... • Silje Stougaard, VP of Global Operations at Vivino • Benedita Miranda, General Manager of Multilingual Region at Foundever™ • Moderated by Martin Wilkinson-Brown, Chief Marketing Officer at Foundever™ Join us on Friday, July 12, 2024, at 11 a.m. ET., as we discuss: • The role of multilingual hubs in CX strategy • How automation and AI elevate the multilingual CX strategy • Using technology as a tool to break language barriers in the contact center Register: https://lnkd.in/gqZcp4xt #MultilingualCX #MultilingualHubs #CustomerExperience #CX #BPO

How to empower your agents with #AI? The build vs. buy dilemma, AI-job displacement concerns, and the future of the AI in the CX industry -- this and other #GenAI topics are what Guillaume Laporte, Foundever's Chief AI Officer discussed with Benjamin Gilbert the Chief AI Officer Show podcast, hosted by Elemental Cognition. Watch the podcast here: https://lnkd.in/dX2MZKsu #GenAI #CustomerExperience #CX #BPO