82% of consumers say personalized experiences influence the brands they choose at least HALF of the time when shopping 🛒, according to Medallia research. Use these #personalization best practices to drive repeat visits, conversions, and overall customer loyalty.
About us
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- Website
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http://www.medallia.com
External link for Medallia
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Pleasanton, California
- Type
- Privately Held
- Specialties
- Customer Experience Management, Technology, Business Intelligence (Data/Text Analytics), Enterprise Feedback Management, Social Media, Text Analytics, Employee Experience, Social Listening, SaaS, Customer Feedback, Employee Experience, and Contact Center
Locations
Employees at Medallia
Updates
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Welcome back to All Things Experience! In this edition we’ve got important dates to add to your calendar coming up in August and September, new findings on the value of the employee exit experience from Gallup, and the American Medical Association’s CXO’s take on the new 10-second customer journey (and strategies for winning customers during rapid interactions).
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Did you know that 15% of shoppers are finding their latest purchase through social media channels? According to new Medallia research from Andrew Custage, social media is second only to in-store shopping. 🛍️ You can read more about his research in CX Dive. Considering that you're reading this on a social media platform, this might not come as a surprise. So tell us, what was your most recent social media influenced purchase? 👇
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If you’ve wondered what employee activation is or how to implement it at your organization, Kathi Enderes and Julia Bersin from The Josh Bersin Company have you covered. From the process and potential of employee activation to the evolution of employee listening, Enderes and Bersin explain everything you need to know.
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“We are thrilled that Prudential Financial has been recognized by Forrester for its CX program,” said Ben Brewer, Chief Revenue Officer at Medallia. “Prudential Financial is a prime example of an organization at the cutting edge of CX.” Delivering industry-leading customer and client experiences is one of Prudential’s strategic pillars, the CX program has set metrics tied to operational success, harmonized them to make them consistent globally, and established clear CX ROI. Learn more about Prudential Financial’s award-winning CX program: https://bit.ly/3zKFdLD
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Who does Meta Reality Labs turn to to help them navigate CX improvements across the organizations that they work with? Pegah Valeh, Head of Global CX at Meta Reality Labs, discusses the benefits of establishing a CX champion community.
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Professionals throughout an organization should be familiar with what #CustomerExperience means. When teams have a shared understanding, it allows employees to align expectations and see how their respective departments impact CX. That’s why we’ve put together this comprehensive guide ⬇️ that gives a helpful overview on all things CX. Let’s dive in.
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Hadley Spadaccini, Senior Product Marketing Manager, AI and Analytics at Medallia, joins Greg Kihlstrom on his inaugural episode of One Amazing Thing About... to discuss Medallia’s Ask Athena, a new Generative AI feature that takes your natural language questions about your data and uses that data to respond. Tune in now for an Ask Athena demo and learn what makes this feature amazing! 💥 https://lnkd.in/e-JMXM-b
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Summer is heating up 🔥 and so is this year's hottest CX trend: #personalization But it isn’t one-size-fits-all kind of strategy. Take this quick assessment to learn your personalization style and discover your unique path to more personalized CX. We bet your customers take notice 😎 Take the assessment: https://bit.ly/3yH3WzF