🇺🇸 Wishing our employees, friends, customers, and partners a happy Fourth of July! 💜 Today, we hope folks can kick back, relax, recharge, and spend valuable time with their loved ones. 🎆 Enjoy the holiday, stay safe, eat well, and have fun! #Talkdesk #FourthOfJuly #Holiday
Talkdesk
Software Development
San Francisco, CA 186,873 followers
Modern customer service. Your way.
About us
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com.
- Website
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http://www.talkdesk.com
External link for Talkdesk
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Computer Software, Technology, Customer Experience, Innovation, Enterprise, Customer Service, CSAT, CX, Contact Center, CCaaS, and AI
Products
Talkdesk
Call Center Software
Talkdesk helps enterprises deliver modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.
Locations
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Primary
535 Mission Street, 12th Floor
San Francisco, CA 94105, US
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2-6 Boundary Row
London, England SE1 8HP, GB
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Rua de Anselmo Braancamp 119
Porto, Portugal 4000-078, PT
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Rua Pedro Nunes
Edificio D, Sala 1.12
Coimbra, Coimbra 3030-199, PT
Employees at Talkdesk
Updates
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ICYMI, we're sharing the wonderful news of our partnership with Nuvias UC! Thank you for the warm welcome across EMEA, and we can't wait to see what enterprise organizations we can empower with our wide range of CX solutions! #Partner #NuviasUC #EMEA #CCaaS #Talkdesk
Today's official launch day with Talkdesk was a flying success 🚀 Our teams across Europe had the pleasure of welcoming the local Talkdesk teams to officially launch our latest partnership, and we are delighted to have another industry-leading vendor in our portfolio. A huge thank you to the Talkdesk teams for visiting us in our Newbury, Paris and Netherlands offices today. We can't wait to get started and work with you all on a successful partnership. Jennifer Bennett | Oliver Fitzgerald | Niall M. | Neal Laxman | Stephen Ratledge | Ruud van Asperen | Frederic Habert
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We are celebrating customers who put their customers first, and today we are focusing on CAI! Not only did they win the 2023 AI Innovator Award, they also decreased time spent on post-call documentation by 8 minutes or more using our powerful software. Pretty neat, huh? If you have an exceptional workforce optimization story to tell, nominate your organization for this year’s CX Innovators Awards by clicking the link below: https://lnkd.in/gqgZ9YCK #CX #CCaaS #Talkdesk #Award
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ICYMI, Talkdesk is celebrating 13 years of innovation, and we couldn't be more proud! 13 years ago, our CEO, Tiago Paiva, had a vision to end poor customer service for good. Since then, our cloud-based platform has revolutionized the customer experience for thousands of enterprise organizations while empowering them to reduce costs, improve efficiency, embrace automation, and enhance customer service. Our powerful software encompasses 70+ ground-breaking products, includes generative AI features, and is globally recognized as a leader in the CCaaS space. To learn more about our epic journey and get a glimpse into the future of Talkdesk, check out the blog post our CEO wrote by clicking the link below: https://lnkd.in/guWXV3uH #Talkdesk #CCaaS #CX #CEO #Innovation #Cloud #SaaS
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Why have over 2,200 users reviewed Talkdesk? Because we help them: - Minimize cost - Maximize efficiency - Automate manual work - Improve customer service - Elevate contact center agents Don't just take our word for it... hear the answer directly from our customers themselves! Click the link below to see why we've been rated as a Leader in the G2 Summer Reports for Contact Center software: https://lnkd.in/gUYKmqCR #G2 #CCaaS #SaaS #ContactCenter #Cloud #Talkdesk
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🏆 🎉 🥇 Our CEO, Tiago Paiva, has been named the best AI Company CEO in 2024 by AI Breakthrough and we couldn't be more proud! This award recognizes Tiago for his ongoing commitment to the development of ethical AI products that power amazing customer experiences at enterprise organizations. If you'd like to learn more about Tiago and the industry-changing products we are creating at Talkdesk for thousands of enterprise companies worldwide, click the link below: https://lnkd.in/gFVGgA63 #Talkdesk #AI #CEO #BreakthroughAward #CCaaS #Cloud #SaaS
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Breaking news, we are now partnered with Nuvias UC! We're bringing our dynamic, AI-powered solutions across the pond to EMEA, empowering businesses to supercharge their customer experience. If you'd like to learn more about this powerful partnership, keep an eye out because there is more to come soon! #Talkdesk #Partner #NuviasUC #EMEA #CX #AI
📣 Exciting News! 📣 We are thrilled to announce that Talkdesk is now part of the Nuvias UC vendor portfolio across EMEA! 🎉 Talkdesk, a leader in AI driven communication solutions, brings cutting-edge technology to revolutionise customer experience. With this addition, our partners can leverage industry-leading tools to enhance customer engagement, streamline operations, and drive business growth. Stay tuned for more updates and discover how Talkdesk can elevate your customer experience offering! #NuviasUC #Talkdesk #CustomerExperience #CCaaS #ContactCentre https://lnkd.in/e2aXqf_C
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Did you get a chance to dive into our KPI benchmarking report yet? The report features data from 3,000 global clients to help you understand the impact of generative AI on contact centers, why self-service and automated technology is necessary, and the importance of operational metrics for all industries. Click the link below to transform these valuable insights into effective action within your organization: https://lnkd.in/gAYX5HWA #AI #CCaaS #ContactCenter #Talkdesk
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AI seems to be everywhere, but what does that mean for your contact center? With our AI-powered contact center software, your business can: 💵 Reduce costs 📶 Improve operational efficiency 📈 Automate tasks 🤝 Enhance customer service 💪 Empower agents 🔎 Detect trending topics ❗ And so much more! Click below to learn how we are infusing contact centers with the latest and greatest in generative AI: https://lnkd.in/gMZVEgkw #AI #GenerativeAI #Talkdesk #CCaaS #ContactCenter #Efficiency
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