Talkdesk’s Post

In case you didn't hear, we're ecstatic to share that Talkdesk has been named a leader in the 2024 IDC MarketScape for Contact Center as a Service software! This recognition reflects our commitment to delivering exceptional customer experiences with our AI-powered CX platform and purpose-built industry solutions. Are you curious about the current CCaaS industry? Grab your free excerpt copy of the report to learn why Talkdesk stands out as a leader by clicking the link below: https://lnkd.in/gAY3iP3z #IDC #MarketScape #CCaaS #Cloud #Software #Talkdesk #Leader

As AI continues transforming the retail environment, ensuring ethical practices is more important than ever. Join us on Thursday, July 11th for a webinar focused on the challenges and solutions related to maintaining ethical standards at the intersection of AI and retail. Hear from industry experts Michael Klein and Bryan Cabezas as they explore: - Consumer concerns and expectations from our Talkdesk Bias & Ethical AI in Retail survey - How Talkdesk supports retailers in implementing ethical AI solutions - Best practices for developing AI governance and policies Save yourself a seat and register via the link below: https://lnkd.in/gv-RsWfD #EthicalAI #RetailRevolution #TalkdeskInsights #AIWebinar #AI #Ethics #Retail #Talkdesk #Webinar #Learning #CCaaS

😃 Out with the old (sentiment analysis) and in with the new (mood insights)! 🗣️ Crystal Miceli, our VP of Product and Industry Marketing, sat down with leaders from Qualtrics and CData Software, and you won't want to miss it. 💪 These experts discussed shifting strategies as technology evolves to foster better lead generation, customer health processes, and sales forecasting. 👇 Click below to dive in: https://lnkd.in/eMkdfdpx #Talkdesk #AI #SentimentAnalysis #CCaaS #SaaS #Cloud

🇺🇸 Wishing our employees, friends, customers, and partners a happy Fourth of July! 💜 Today, we hope folks can kick back, relax, recharge, and spend valuable time with their loved ones. 🎆 Enjoy the holiday, stay safe, eat well, and have fun! #Talkdesk #FourthOfJuly #Holiday

ICYMI, we're sharing the wonderful news of our partnership with Nuvias UC! Thank you for the warm welcome across EMEA, and we can't wait to see what enterprise organizations we can empower with our wide range of CX solutions! #Partner #NuviasUC #EMEA #CCaaS #Talkdesk

Let us know your thoughts:

We are celebrating customers who put their customers first, and today we are focusing on CAI! Not only did they win the 2023 AI Innovator Award, they also decreased time spent on post-call documentation by 8 minutes or more using our powerful software. Pretty neat, huh? If you have an exceptional workforce optimization story to tell, nominate your organization for this year’s CX Innovators Awards by clicking the link below: https://lnkd.in/gqgZ9YCK #CX #CCaaS #Talkdesk #Award

Why have over 2,200 users reviewed Talkdesk? Because we help them: - Minimize cost - Maximize efficiency - Automate manual work - Improve customer service - Elevate contact center agents Don't just take our word for it... hear the answer directly from our customers themselves! Click the link below to see why we've been rated as a Leader in the G2 Summer Reports for Contact Center software: https://lnkd.in/gUYKmqCR #G2 #CCaaS #SaaS #ContactCenter #Cloud #Talkdesk

🏆 🎉 🥇 Our CEO, Tiago Paiva, has been named the best AI Company CEO in 2024 by AI Breakthrough and we couldn't be more proud! This award recognizes Tiago for his ongoing commitment to the development of ethical AI products that power amazing customer experiences at enterprise organizations. If you'd like to learn more about Tiago and the industry-changing products we are creating at Talkdesk for thousands of enterprise companies worldwide, click the link below: https://lnkd.in/gFVGgA63 ‎ #Talkdesk #AI #CEO #BreakthroughAward #CCaaS #Cloud #SaaS