Based on interviews with three of our customers, Forrester uncovered a whopping $1.8 million boost to their income over three years from using Thematic 🚀 That's our own value-driven CX stat, but if you're struggling to prove the value of CX, here are 15 more for you ⬇️ https://lnkd.in/gbcuZVSw #CXTools #CXManagement #eCommerceTools #CXStrategy #eCommerce
Thematic
Software Development
San Francisco, CA 5,666 followers
Feedback analytics tool. Thematic uses AI to transform huge volumes of noisy text feedback into layered insights.
About us
Thematic transforms noisy text feedback across any channel into insights to improve services, products and customer experience. We've made it easier for everyone to get customer insights and analytics, to make better decisions faster! Our AI delivers a thematic analysis of feedback data at scale: it's why we're called Thematic! Our AI analysis is transparent and flexible, so you can easily guide the AI to directly answer your business questions. Use our platform to identify what matters to customers, what's driving your metrics and why. It's easy to dive into issues and quantify the impact on your metrics. Now with Thematic Answers, you can rely on Thematic's Trust layer while harnessing the power of generative AI to get high quality insights to everyone, faster. Book a demo to discover how you can use Thematic to get specific insights to address your question in seconds.
- Website
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http://www.getthematic.com
External link for Thematic
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- San Francisco, CA
- Type
- Public Company
- Founded
- 2016
- Specialties
- customer sentiment analysis, customer feedback analysis, coding open ended questions, nps analytics, customer experience, text analytics, customer insights, customer loyalty, natural language processing, customer analytics, sentiment analysis, net promoter score, customer feedback, employee feedback, voice of the customer, VOC analytics, customer experience management, and VOC
Products
![Click here to view Thematic]()
Thematic
Customer Experience Management Software
Thematic transforms unstructured feedback at scale into detailed insights to drive improvements to products, services, customer experiences and revenue. Our platform makes it fast and easy to get the analysis, visualizations and customer understanding every decision-maker needs. What issues should we fix? Why did your score improve? Is the new feature meeting expectations? What did they say about the new feature? How do they feel? What matters to our high value customers? With Thematic, there’s no need to manually code verbatims, or train AI models. Our AI builds themes from your feedback data, straight out of the box. Use our no-code theme editor to refine themes and guide the AI to apply changes at scale. It's simple to get the high-level picture and all the rich detail your team needs to understand the issue and take action. Get high quality insights with all the data evidence needed, while saving thousands of hours. Sign up for a demo today!
Locations
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Primary
Get directions
San Francisco, CA 94117, US
Employees at Thematic
Updates
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LLMs have opened up a lot of new opportunities in Voice of the Customer. Thematic CEO, Alyona Medelyan 🇺🇦, walks through what these are and explains how your organization can take advantage ⬇️ #VOC #VoiceOfCustomer #VoiceOfTheCustomer #CXTools
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📢 Calling all social media specialists 📢 If you're passionate about social media, customer experience, and AI, then you could be our next Social Media Manager! Here's what makes this opportunity great: ✅ You'll work directly with the CEO and VP of Marketing to help manage a regular flow of content for the CEO's personal LinkedIn profile and our LinkedIn company page. ✅ You'll gain knowledge and insights on AI from Alyona Medelyan 🇺🇦, who has been working in AI and linguistics for close to 25 years! ✅ The role is part time and contract only, but there may be an option for a full-time, permanent role at a later date. ✅ The role is fully remote. If you're interested in the role apply below! https://lnkd.in/g8nufuk2
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Have you maximized your benefits from AI-Powered VOC Analysis? Here’s what your organization could be missing out on ⬇️ Learn more: https://lnkd.in/gbcuZVSw #VOC #VoiceOfTheCustomer #CXTools #CXStrategy #CXManagement
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Think AI is ready to take over your customer service? Think again. Alyona Medelyan 🇺🇦 explains what happened to Air Canada, General Motors, and others, when they took a human out of their AI-customer loop ⬇️ #AITools #CXTools #CXStrategy #CXManagement
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🚨 Last chance 🚨 We're joined by Musa Hanhan, CCXP, Managing Partner @ Xperiente, and Nick Stroud, VP of Customer @ Thematic, for our next live chat ... don't miss it! Together we'll investigate why VOC should be a cross-functional responsibility across the entire organization, and how we make the VOC consumable for all stakeholders, rather than a single team. Register here ➡️ https://lnkd.in/g9_yJxrX #VOC #VoiceOfTheCustomer #CXStrategy #CXManagement #CX
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Customer experience is essential to business growth. Don’t believe us? Here are 7 eCommerce statistics that may just change your mind ⬇️ Learn more: https://lnkd.in/gbcuZVSw #eCommerce #CXStrategy #CXManagement #CXTools #RetailStrategy
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Don't miss our next live discussion as we dive into the ownership of the Voice of the Customer (VOC) function! Together we'll investigate why VOC should be a cross-functional responsibility across the entire organization, and how we make the VOC consumable for all stakeholders, rather than a single team. Hosted by our very own VP of Marketing, Alana D., we're joined by industry experts: 🟣 Musa Hanhan, CCXP - Managing Partner @ Xperiente 🟣 Nick Stroud - VP of Customer @ Thematic Register here ➡️ https://lnkd.in/g9_yJxrX #VOC #VoiceOfTheCustomer #CXStrategy #CXManagement #CX
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There's a reason we're the go-to VOC solution for a growing number of enterprise organizations, and it's not just because of an industry-leading product. Alyona Medelyan 🇺🇦 first learned about AI almost 25 years ago and she has been working with AI ever since. Here's how it all began ⬇️ #AICommunity #AI4Good #CXTools #VOC #CXManagement
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Our very own Alyona Medelyan 🇺🇦 is a keynote speaker at next month’s Cloud Day by Amazon Web Services (AWS)! Alyona will join prominent industry figures to discuss the latest developments in Generative AI. and share insights into using this innovative technology to make faster, more reliable, and more accurate decisions. So, if you're a Kiwi organization wondering how Gen AI can drive transformational change in your business, this is an event you won’t want to miss! 🇳🇿 Register via the link in the comments to secure your spot ⬇️ #CloudDay #NZCompany #NZTech #NZ
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