Introducing Watchtower monitoring dashboards in Webex Connect. Gain visibility into all of your customer interactions. 🔍 What’s new: 🌟 Monitor all workloads from your enterprise to ensure different departments aren't stepping on each other's toes in their interactions with customers. Coming soon: 🌟 Visibility into third-party systems. For instance, when inputting data from a third-party CRM to personalize customer experiences, you'll be able to pinpoint and understand any slowdowns or outages. Learn more about Webex Connect's reporting and analytics capabilities: https://lnkd.in/eSxDMiWf Brian Heikes Webex Cisco
About us
Webex CPaaS Solutions provides cloud communications software and services that manage business-critical customer interactions at scale. Our enterprise-grade, cloud communications platform (CPaaS), Webex Connect delivers end-to-end customer journeys by orchestrating, automating, and monitoring interactions and integrating with existing, disparate back-end systems. This provides a choice of tools and capabilities for IT teams, developers and line of business teams to build seamless customer experiences We also provide a set of SaaS applications designed specifically for business users who are looking for pre-packaged applications for use within their organization; these include Webex Campaign, Webex Engage, Webex Notify and Webex Assist. To put it simply, we help businesses to lower costs, reduce complexity and accelerate IT roadmaps. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.
- Website
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https://cpaas.webex.com/
External link for Webex CPaaS Solutions
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- San Jose, California
- Type
- Public Company
- Specialties
- CPaaS, Enterprise Communications, Telecommunications, API, SaaS, SMS, Cloud Communications, CX, and Communications Platform as a Service
Locations
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Primary
Get directions
170 W Tasman Dr
San Jose, California 95134, US
Employees at Webex CPaaS Solutions
Updates
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Order to contact ratio is a simple metric that shows the average number of times a customer contacts your service agents per purchase made. 🛍️ And with average live customer service interactions now costing retailers over $10, your aim should be to keep your ratio as low as possible. Discover how CPaaS can help: https://lnkd.in/eVu3Qi9K
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We've been selected as a finalist in the Best CPaaS Platform category of the 2024 UC Awards! 🎉 Thank you, UC Today, for recognizing Webex Connect! ✨ Our AI-powered platform bridges back-end business systems with the latest communication channels, enabling enterprises to deliver best-in-class interactions that wow customer every time. 🤩 Learn more about Webex Connect here: https://lnkd.in/dEUEYJTp #UCAwards24
We're proud to share that we're finalists in 9️⃣ UC Awards in their innovation categories! 🏆 We believe our single-platform approach across UCaaS, Devices, CCaaS, and CPaaS not only sets us apart in the industry but allows us to better address the diverse needs of our customers. Learn more about these exciting accolades here: http://cs.co/6046iZ3W0 #UCAwards24 UC Today
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Wow your customers with RCS Business Messaging ✨ Combine the extensive reach of SMS with the rich media capabilities of RCS to create superior two-way customer interactions. Get started: https://lnkd.in/gJhnmgEr
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Customer spotlight! 🔦 Tax authority, Southwark Council, sought a secure way to communicate critical information with their customers. Discover how they leveraged RCS to achieve this and more: https://lnkd.in/e7spEb_B
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Don't miss our VP & GM, Jay Patel, in an engaging interview with CX Today! Get expert insights on the latest trends in CPaaS and where the market is headed next. 📈 Get started with CPaaS today: https://lnkd.in/dEUEYJTp #CXTrends
#CXTrends: CPaaS: Delivering Faster, Stronger, & Better CX 🦾 CX Today’s David Dungay hosts Jay Patel, Webex CPaaS Solutions at Cisco. The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space. In this episode, we talk everything #CPaaS, including: 🔴 What factors are driving the growth of the CPaaS market right now? 🔴 Where are the biggest opportunities for interoperability/ integration that customers can make a big difference in their CX operations? 🔴 How are companies using CPaaS as a competitive differentiator and can you share any customer success stories? 🔴 How does Cisco envision the future of CPaaS, how will you ensure companies that deploy it can be stronger and faster when it comes to their CX? Watch the full interview here 👉 https://lnkd.in/erYcDP2H #cx #cxnews #ccaas
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By investing in Webex Connect, SMARTY Mobile increased their campaign engagement by 500%. Get the deets ✍️ ➡ https://lnkd.in/e-fUqs_Y #CPaaS #CommunicationsPlatform
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👏🏻👏🏻 Big things are happening! Are you ready for RCS on iPhone? Learn how to integrate RCS into your customer journeys with Webex Connect: https://lnkd.in/gJhnmgEr #Apple #iOS18 #RCS #CPaaS
Today I was finally able to send the first RCS Business message (RBM) to an iPhone user running iOS 18 Beta 2 in the US. Its finally happening 🎉 🎉 #Cisco #Google #apple #rcs #rbm #cpaas
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Join our LinkedIn Live on June 27: "The convenience economy: Digital Innovations to meet rising consumer expectations in Retail" where experts will discuss how to enable conversational experiences that are proactive, personalized and human. Register below ⬇️ #Retail #CPaaS David Jennings Mark Scanlan
The convenience economy: Digital Innovations in Retail
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