“Andy has an incredibly broad sense of interests and knowledge, which always makes for fun and informative discussion. He's got a great sense of humor, loyalty, and generosity that I admire. Andy always had a sense of where he was going and the determination to get there. He's great to work with and is one of those rare people that you look forward to teaming up with again!”
About
Contributions
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You want to build a team that is focused on customer satisfaction. What's the first step?
The research is clear, people enjoy helping others. In many organizations that I've seen, a material challenge is that the support team, as well as others in the organization, don't deeply understand their customers. Modern large or remote businesses separate the teams from the ground level realities of how their customers use their products and what competing issues are present. A great example was a support team that worked in a hospital setting. It wasn't until they toured the operating room that they realized why their requests for a nurse to reboot a PC wasn't done. The system was bolted to the ceiling 12 feet off the ground. An investment in getting your team to understand your customers unlocks endless benefits.
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You want to build a team that is focused on customer satisfaction. What's the first step?
Every product or service fits into their customers lives in some way, it helps them to do something. Customer satisfaction isn't the score, it's an internal sense of positivity that your brand helped them do what they wanted to do. In defining the customer experience vision, move beyond the vision of the experience you're building, to a customer centered vision on who your customers are, and what they're trying to accomplish. REI is a great example as they're vision is to help get their members (they're a Coop) outside. This clarity on the people is hard in the face of metrics and processes, but oh so important. Keeping the humanity at the center of your vision not only helps your customers, but also the team.
Activity
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In our latest founder spotlight, serial entrepreneur Eric Rosow discusses the significance of building a high performing team, while emphasizing the…
In our latest founder spotlight, serial entrepreneur Eric Rosow discusses the significance of building a high performing team, while emphasizing the…
Liked by Andy Greenawalt
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Construction on Valley Street is well underway! This project will bring a host of pedestrian improvements and traffic calming elements to the…
Construction on Valley Street is well underway! This project will bring a host of pedestrian improvements and traffic calming elements to the…
Liked by Andy Greenawalt
Experience & Education
Volunteer Experience
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Committee Member, First Selectman Election Committee Chairman
Monroe Democratic Town Committee
- 8 months
Politics
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Partner
Social Venture Partners Connecticut
- Present 6 years 9 months
Education
SVP-CT Our mission is to close the opportunity gap in Connecticut. SVP builds philanthropic communities that borrow from venture capital practices and make highly engaged investments of money, resources and business expertise in local nonprofit organizations, with the aim of developing their capacity and sustainability.
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Business Advisory Board
Engineering & Science University Magnet School (ESUMS)
- Present 7 years 4 months
Education
Patents
Honors & Awards
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Marcum Connecticut Fast 40 - Fastest Growing Technology Company
Connecticut Technology Council
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Inc. 500 - Continuity
Inc. Magazine
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Inc. 500 - Perimeter eSecurity
Inc. Magazine
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Connecticut Robinson Humanitarian Award
State of Connecticut
Worked teaching inner city/at risk youth chess and philosophy to advance their considerations of alternatives and consequences.
Recommendations received
28 people have recommended Andy
Join now to viewMore activity by Andy
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The USDOT RCP program is a perfect opportunity for municipalities to leverage federal dollars to advance and support reconnection of communities…
The USDOT RCP program is a perfect opportunity for municipalities to leverage federal dollars to advance and support reconnection of communities…
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What an incredible evening at The Original Bobby Vans steakhouse in NYC for the exclusive CX dinner hosted by the one and only Dennis Wakabayashi! We…
What an incredible evening at The Original Bobby Vans steakhouse in NYC for the exclusive CX dinner hosted by the one and only Dennis Wakabayashi! We…
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