Cecil Hopper, CRME, CHME, CHA

📣 Attention Restaurant Leaders-You Don't Want to Miss This🍴 Join me as I unveil leadership development resources for hospitality leaders, right here, right now... Here are 6 ways you can accelerate your leadership designed just for you: 1. How to Create Successful Change in Your Business-The 10 Step Guide. Available at christinmarvin.com/change 2. 5 Tips to Making Leadership Less Lonely. Learn more at christinmarvin.com/lonely 3. Take Back Control of Your Time - 10 Steps to Setting Boundaries. Grab your copy at christinmarvin.com/sayno 4. 12 Ways to Grow Your Leadership in 12 Days. Join the challenge at christinmarvin.com/12days 5. How to Get What You Want by Showing Up as a Clear and Concise Leader. Strengthen your communication by visiting christinmarvin.com/clear 6. Become a More Confident Leader - 5 Ways to Ditch Imposter Syndrome. Grab your guide at christinmarvin.com/growth Feel free to share this post with any leaders you know in the hospitality industry. #restaurants #hospitality #leadership

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The hospitality industry has faced its share of challenges in recent years, but for many, issues around staffing continue to pose a problem. A lot of hotels around the world are struggling to attract and retain employees, which in turn is impacting their operational efficiency, service, and ultimately, the guest experience. So what’s the answer? There are many factors at play, but creating a positive, communication-friendly work environment is an essential ingredient, especially one that’s free from language barriers… and this is where #artificialintelligence can play a crucial role. Combining hardware, cloud software, and mobile connectivity, Relay is seeking to eliminate language-related barriers with its breakthrough AI functionality, allowing for real-time face-to-face language translation via talk or text. Their "TeamTranslate" enables teams to select their preferred language so all messages they send or receive are automatically translated accordingly – a potential game-changer for #hospitality. More info via International Luxury Hotel Association https://lnkd.in/esbD6eZY #hoteltech #hoteltechnology #hospitalitytechnology #hotelindustry #hospitalityindustry 

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Are you Gen Z or a Millennial working in the hospitality industry? What are your thoughts on how the industry is adjusting to new generational expectations? Is it even possible for an industry famed for long hours and shift work to adjust to these? Share your thoughts.

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Does your hotel’s onboarding process set new hires up for long term success? A housekeeper onboarding experience isn’t limited to just their first day on the job — in fact, it starts long before a new hire’s first day. Download this checklist to audit your current onboarding procedures before, during, and after your new hire’s first shift to improve retention rates, employee engagement, and guest experiences: https://hubs.ly/Q02y-Gfk0

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Travel truly IS essential! For wellness, infrastructure, economic boosts and so much more. ❓Where are your fave places to travel? Stay? Eat? Hidden gems? Best service you’ve ever had? Tag your place(s) in the comments below 👇🏽 and let’s get folks experiencing the power of hospitality! 🫶💫🍍

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We frequently receive inquiries about the significance of the colored hearts in our posts. The answer is simple: they symbolize our love. We extend our heartfelt gratitude to our valued clients, vendors, customers, and friends for entrusting us with their support and trust. Our commitment to serving our clients with love is unwavering, demonstrated by the colorful hearts that adorn our posts. MGX is: MGXecutive.com 🧡, MGXpo.com 💚, MGXperience.com 💜, and MGXclusive 🩶 #eventmanagement #eventdesign #conciergeservice #events #conferenceplanning #conferences #events #eventmarketing #eventjobs #eventindustry #designer #design #conference #sko #incentivetravel #incentiveprofs #incentivetrip #eventdecor #vipexperience #vip #vipservice #vipconcierge #hospitality

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🎥 Still relying on legacy systems to manage your venue space? Our Sales Operations Manager Brad has some advice on how transitioning to modern solutions can make your processes a whole lot smoother 👌

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Fueling team spirit isn't just leadership; it's an art. Dive into these five strategies that go beyond the boardroom, sparking joy, and elevating your team to new heights. Ready to inspire greatness? Click the link to read my latest blog. #InspireLeadership #TeamElevation #LeadershipStrategies https://lnkd.in/g8yM38uw

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🌟 Your daily choices shape your future. Stay focused, stay committed, and create the tomorrow you dream of. Every step counts on the journey to success! 👉🏼 Visit my website or DM me to learn more about how my coaching approach for organizations and individuals can move the needle! 🔗 www.klinehospitality.com –––––– #coaching #leadership #business #coach #growth

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Independent restaurant owners returning to shifts due to staffing challenges are facing multiple challenges. The biggest opportunity coming out of this is they are seeing first hand what it feels like to be a new manager and what support they need to put into place in order to retain their new talent. If you can relate to this and feel overwhelmed, let's connect for a 15 minute strategy call at christinmarvin@gmail.com. #impostersyndrome #restaurants #leadership

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Occupancy (basically rent), is typically a fixed amount, whether you're open for dinner only, or 3+ day parts (breakfast, lunch, dinner, late night). However a venue can drive incremental revenue (a lesson learned from COVID), we should surely consider. The goal is not only to drive revenue, but hopefully profit as well. So, we should all consider how to use "unused" hours of the day to drive more traffic, hence "Snack Time", whether for in-house, or on the go. In this article with Restaurant Dive, I offer my thoughts. I welcome yours! #restaurantmanagement #snacktime #restaurantbusiness Institute of Culinary Education

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🌟 Preparing for a successful grand opening involves more than just opening the doors. It's about meticulous planning, effective marketing, and creating memorable guest experiences. TouchBistro was recently highlighted in an article by Restaurant Dive, where our very own Katherine Pendrill shared some valuable insights. Key strategies include: ✔️ Comprehensive staff training ✔️ Utilizing POS systems for data collection and efficiency ✔️ Engaging local influencers to create buzz ✔️ Launching a loyalty program for repeat business A well-executed grand opening can set the stage for long-term success. Read more about these essential tips for restaurateurs gearing up for their big day! https://bit.ly/3zCg0mr

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Do this one thing as a General Manager before you start making change in your restaurant Assess and plan. Take time to evaluate where your restaurant is and identify areas of improvement. Be proactive rather than reactive. To learn more, visit christinmarvin.com/change #changemanagement #restaurantchange #leadershipdevelopment #generalmanager

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✨DAILY SPARK✨ Simplify to Amplify! 🌟 John M., Regional Manager of a high-end restaurant organization, struggled to keep his team engaged during meetings due to overly complex explanations and industry jargon. This led to disengagement and missed key points. Performance was low and avoidable mistakes were often made. Through our coaching sessions, we focused on simplifying his communication. He learned to distill complex ideas into clear, concise messages and use relatable examples. By engaging his team with straightforward language and interactive elements, he kept them focused and interested. The result? Improved engagement, better retention of key information (higher performance), and a more motivated team ready to elevate the dining experience. Effective leadership starts with clear communication. Cut through the noise and connect with your team on a deeper level. 🚀 👉🏼 Visit my website or DM me to learn more about how my coaching approach for organizations and individuals can make a significant impact! https://lnkd.in/gVYZGA9 –––––– #coaching #leadership #business #coach #growth

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Effective leadership hinges on clear communication. 🌟 Paul J., COO of a financial services company struggled with conveying complex strategies to his team. Our coaching focused on breaking down these ideas into simple, relatable components. By using straightforward language and analogies, he made information more accessible, ensuring his team retained and recalled it better. The result? Improved team understanding, cohesion, and productivity. His clear, impactful communication reinforced key messages, leaving a lasting impact. Simplicity in communication not only fosters understanding but also enhances recall and retention. Keep it simple, keep it impactful. 😉 👉🏼 Visit my website or DM me to learn more about how my coaching approach for organizations and individuals can make a significant impact! https://lnkd.in/gVYZGA9 –––––– #coaching #leadership #business #coach #growth

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🚢 Servant Leadership: Putting Your Team First in the Hospitality Industry 🌍 In the fast-paced and ever-evolving hospitality industry, the success of any organization hinges on the strength and dedication of its team. As leaders, we have the unique opportunity and responsibility to foster an environment where our team members feel valued, supported, and empowered. This is where servant leadership comes into play—a leadership style that emphasizes prioritizing the needs of your team above all else. By focusing on the growth and well-being of our employees, we create a foundation of trust and collaboration that leads to exceptional guest experiences and organizational success. Servant leadership isn't just about making decisions for the benefit of the team; it's about actively listening to their concerns, providing the resources they need to excel, and recognizing their contributions. When we lead by serving, we cultivate a culture of mutual respect and loyalty. This approach not only boosts morale and job satisfaction but also drives innovation and performance. In an industry where customer satisfaction is paramount, a motivated and engaged team is our most valuable asset. How do you practice servant leadership in your organization? What challenges have you faced, and how have you overcome them? I'd love to hear your thoughts and experiences! 🌟 #Leadership #ServantLeadership #HospitalityIndustry #TeamSuccess #CustomerExperience

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Aloha, HSMAI Hawaii Chapter community! 🌺 Check out this insightful article by LODGING Magazine: "Seven Ways Hoteliers Can Foster Better Partnerships with Meeting Planners." Learn how personalized experiences, transparent communication, and strategic collaborations can elevate guest satisfaction and drive business success! Read more: https://lnkd.in/g_nKhtaq #HospitalityPartnerships #EventPlanning #HotelIndustry #HSMAIHawaii

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