Inga Stephenson, CMP

Thanks for an amazing two days of learning and connecting from the Independent Lodging Congress. We love what Kerry Mack shared during her panel with our own Adam H.: "There's so much manual work that's still happening - that is what we need throughout the industry to take away the manual nonsense...and that's not to take away anyone's job. That is to take away what is actually causing people to not interact with guests and to hurt the hospitality portion of the business." Great technology empowers your staff to better serve your guests - it amplifies hospitality by removing friction for both you and your guests. That is the goal of all of us here at Cloudbeds - to allow hoteliers to spend more time on hospitality, less time on repetitive tasks, AND less time managing your tech. Just as you serve your guests, we are a partner here to serve you. Sebastien Leitner Jeremee Peters Patrick Burkhardt Jackson Chin Suzanna K. Lieberman Victor V.T. Tofan Nancy Huang #hospitalitytechnology Jacqueline Maloney

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Is your organization's survey data driving meaningful change? At Excellence 24/7, our patient experience surveys provide comprehensive insights.  More importantly, we turn this data into lasting, positive improvements. Consider the Community Hospital of the Monterey Peninsula as an example.  Our surveys identified areas for improvement and helped drive significant changes. These efforts led to a notable boost in patient satisfaction levels. Why do we succeed where others struggle? We are committed to: → Identifying issues at every stage of the patient journey → Using data to measure and quantify the impact of improvements → Continuously refining survey questions to address new and emerging challenges We envision a future where healthcare organizations leverage regular check-ins for growth. This could lead to an 80% reduction in patient complaints. It might also result in a 35% increase in 'excellent' quality ratings. Gathering data on the patient journey is invaluable but often underutilized. Our expert analysis uncovers the root cause of problems at the source.  This paves the way for delivering 5 star care to every patient. Does your organization want to enhance the patient experience? Contact us today. Let's start a conversation about how we can help you improve. P.S. If you need a system to increase customer satisfaction rates, reach out. Book a call or send me a DM to discuss the next steps.

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The recent $20 per hour minimum wage law for fast food workers in California has significantly impacted the state's job market, leading to thousands of job losses in the fast-food sector. Blaze Pizza joins other companies like Mod Pizza and Pizza Hut, which have also reduced their California presence. The shift underscores the broader challenges businesses face with rising wage mandates and operational costs in California. #MinimumWage #CaliforniaEconomy #FastFoodIndustry #OperationalCosts #JobMarket #EconomicTrends #BusinessStrategy

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if you're a networking addict like me there's nothing worse than two events scheduling at the same time... so I made a calendar to help combat that issue! check it out below and let me know of you've got an event we should add #networking #networkingaddict #letsgettogether

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Fueling team spirit isn't just leadership; it's an art. Dive into these five strategies that go beyond the boardroom, sparking joy, and elevating your team to new heights. Ready to inspire greatness? Click the link to read my latest blog. #InspireLeadership #TeamElevation #LeadershipStrategies https://lnkd.in/g8yM38uw

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Public address announcement. Do not make a friendly wager with Lincoln Manning He will use his mad chatgbt skills and make you post something like this…You why should Darrin become a san diego padres fan? ChatGPT There are several reasons why Darrin might consider becoming a San Diego Padres fan: 1. Exciting Roster: The Padres have had a history of acquiring exciting talent, such as Fernando Tatis Jr., Manny Machado, and other promising players. Watching these players develop and excel can be exhilarating for fans. 2. Up-and-Coming Team: In recent years, the Padres have made significant strides in improving their roster and performance. They've been competitive in their division and have the potential to become serious contenders for the playoffs and beyond. 3. Beautiful Stadium: Petco Park, the Padres' home stadium, is widely regarded as one of the most beautiful ballparks in Major League Baseball. Its location in downtown San Diego and picturesque views make attending games a memorable experience. 4. Loyal Fanbase: While the Padres may not have the same level of national recognition as some other teams, they have a passionate and dedicated fanbase. Joining this community can provide a sense of camaraderie and belonging. 5. Supporting the Underdog: If Darrin enjoys rooting for the underdog or a team that's striving to make a mark in the league, the Padres could be a perfect fit. Cheering for a team with a determined spirit and hunger for success can be rewarding. Ultimately, the decision to become a fan of any team comes down to personal preference and connection. If Darrin finds himself drawn to the Padres' players, culture, and ambitions, then becoming a fan could bring him a lot of joy and excitement.

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California is taking a big step in eliminating hidden fees for travelers and other consumers, with two legislative actions that take effect on July 1 – the first banning hidden fees on purchases (think hotel rooms, event tickets and services that deliver food), and the second going after hidden resort and cleaning fees at hotels and short-term rentals. The Golden State is the first to make sweeping changes associated with junk fees around lodging, and other states are eyeing similar moves. In an effort to stay competitive, vacation rental hosts and property managers may start re-evaluating what kinds of fees they’re charging. The New York Times just published a story on this news. Check out my insights! https://lnkd.in/gdXwpTqP.

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Seattle Event Professionals and those that schedule industry events at Seattle hotels! Share this with our network! You know how I am always complaining about events pulling from the same audience all happening at the same time? There is a solution! Attached is the Seattle Events Calendar, managed by Jana Heinrichs, CERP Make sure whoever schedules events checks the calendar first (it’s a featured post in Seattle Event Professionals, located on Facebook), to ensure there are no conflicts. Once you do set a date, make a comment on the calendar and the admin will update, so others that check the calendar don't book their events on that day, especially if it's an event that is pulling the same attendees. #eventslife #eventprofs #pnwevents 

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This is a wonderful snipet from the HSMAI Hotel Sales Leadership playbook. 📖 Read ideas on - 💡 ## how to foster an Ownership Mentality amoungst your team. ## The formula for a productive sales meeting. I co-authored the chapter on #salesleadership with Amy Infante , CEO of GitGo. Click below to gain access to a summary of these golden nuggets for success sales team leadership. #salesteamdevelopment #salesteamleadership #salestraining #hospitalitysales #CHSL #HSMAI

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From near destruction to the #1 Best Company to Work For - How did Hilton do it? Picture this It's peak-pandemic, you're a hospitality giant things are...bad Two-thirds of their workforce evaporated, lost to layoffs and furloughs It seemed like the end was near but today, they reign atop this year's list of '100 Best Companies to Work For' Their secret? CEO Christopher Nassetta reveals their battle armor: 🤙 an invincible culture of respect 📣 relentless and clear communication 👯‍♂️ a commitment to making every employee feel deeply connected to a larger purpose these are real, powerful lessons that we can all learn from CHROs + Senior Leaders --> how can you weave this thread of resilience into the fabric of your organizations?

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Excited to endorse a must-read for anyone curious about the evolving workplace: "How the Future Works" by Brian Elliott. Having had the pleasure of meeting Brian at a roundtable event in San Francisco hosted by our friends at LiquidSpace, I can personally attest to the depth of his insights on remote and hybrid work models. Brian's book dives deep into the practical aspects of making flexible work beneficial not just for employees but for the companies that employ them. It offers a comprehensive guide to navigating the challenges and opportunities that come with our new work norms. This book is for leaders looking to stay ahead, teams aiming to thrive in this new era, and anyone interested in the future of work. Dive in to explore actionable strategies that can help shape a more flexible, engaging, and productive workplace. #HowTheFutureWorks #FutureOfWork #Leadership #BusinessStrategy #WorkplaceInnovation

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If you are a hotel data person at heart, check out this webinar about USALI 12th Edition changes. "This is how the sausage gets made", so to speak... https://lnkd.in/gkky2nB3

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Pricing transparency without hidden mandatory junk fees. Does this apply to restaurants too? New California proposed law (SB 1524 ) says “No!” Can this be right? For over 20 years, consumers have complained about hidden fees. California’s new “Honest Pricing Law” (SB 478) requires businesses to include all mandatory charges in advertised prices, but a new bill (SB 1524) proposes an exception for restaurants. Mark S. Adams, JMBM partner and senior member of JMBM’s Global Hospitality Group®, has written a blog on the subject here: https://lnkd.in/gje6GvbU For more articles on junk fees, see: 🔗 California bans Junk Fees as of July 1, 2024. Good bye to junk fees, resort fees, mandatory service charges, and drip pricing. Hello to – the fruits of SB 478: https://lnkd.in/gMZf3GQA 🔗 FTC’s proposed rule will end drip pricing and junk fees for hotels, restaurants, and many other businesses. Goodbye to resort fees, destination fees, service charges and other miscellaneous fees?: https://lnkd.in/gnFT7Ab4 🔗 Disclosing Mandatory Resort Fees – What Hoteliers Need to Know: https://lnkd.in/gUnavXa2

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Are you tasked with finding the perfect hotel/venue for your next conference or event? Let me help you! As a meeting planning expert, I specialize in finding venues that exceed expectations. Message me for more information! #SharonGatesBooksMeetings #MeetingProfs #EventProfs

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Insightful article about todays teens and their role and view, of having jobs and the workplace. In this post pandemic chapter, teens are finding value in having jobs and the opportunity to work along side and socialize with friends. As employers, what changes have you experienced in the hiring of teens and young adults. #firstjobsmatter #teens

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AMGA, a trade association representing multispecialty medical groups and integrated systems of care, released its Nursing Specialty Compensation and Pay Practices Survey May 8, highlighting how pay varies among registered nurses. The survey, produced in collaboration with Korn Ferry, a global organizational consulting firm, was completed by 39 organizations in the U.S. representing almost 4,000 locations and more than 127,000 RNs. Here is the median average hourly base rate for RNs, by specialty and location, according to the survey: Hospital- MedSurg - general: $41.11 MedSurg - specialty: $41.01 Pediatrics: $42.21 Telemetry/monitored: $41.88 Critical care/ICU - general: $41.79 Critical care/ICU - specialty: $43.09 Emergency department: $42.08  Inpatient mental health: $43.27  Labor and Delivery: $43.03 Surgery - OR/pre-op/recovery: $45.70  Hospital outpatient department: $43.16 Clinic/ambulatory care- Primary care: $39.21 Medical: $40.32 Surgical: $41.75 Other- Home health: $41.59 Hospice/palliative care: $42.48 #RN #RegisteredNurse #NowHiring #RNPay #MarketResearch #Inflation #RNspecialties

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