Accounting and Customer Service Manager

Company Description

Phillips Seafood is a well-established international company, having over 100 years of history. We are known for our popular restaurant brand, which specializes in serving seafood and crab in a casual and friendly atmosphere. However, Phillips has grown to include retail products and food service products sold to other restaurants and retail stores across the nation and internationally.

Role Description

This is a full-time on-site role located in Halethorpe, MD. The Accounting and Customer Service Manager will be responsible for managing relationships with customers, handling customer inquiries, managing accounts and ensuring related reporting tasks are completed in a timely manner. The Accounting and Customer Service Manager will work closely with the Accounting, Customer Service and Sales Teams. The manager will also be responsible for developing and implementing process improvements while maintaining a strong focus on customer satisfaction. Supervisory experience with both accounting and customer service functions is highly desirable. The preferred candidate will be curious and one who asks questions, seeking to improve processes. Follow-up with colleagues and direct reports is fundamental to success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Managing company receivables and payables functions
• Managing EDI order process
• Leading our accounting and customer service teams
• Working in Dynamics GP software

Qualifications

• 5+ years of experience in accounting and customer service related work.
• Degree in Accounting, Business Administration or related field.
• Demonstrated experience managing customer communication and developing customer service process improvements.
• Experience with accounting software, Dynamics GP experience is preferred.
• Experience working for a manufacturer with retail customers.
• Strong leadership and management capabilities; ability to lead and motivate a team.
• Strong attention to detail with excellent written and verbal communication skills.
• Demonstrated ability to work in a fast-paced environment, multi-task, and manage competing priorities.

The above qualifications are intended to highlight the ideal skills and attributes of someone who can thrive in this role; however, we understand that no one will possess every skill listed. Phillips Seafood is an equal opportunity employer and encourages applications from individuals from all backgrounds that match the qualifications mentioned above.