Caseworker - Community Specialist

About NYC Health + Hospitals

NYC Health + Hospitals/Community Care reaches outside the walls of our hospitals and brings health care to patients where they live. With more than 600 dedicated employees, Community Care provides services including home care, community care coordination, and community-based care management to individuals managing chronic health conditions residing in Brooklyn, Manhattan, Queens and The Bronx.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

SUMMARY OF DUTIES AND RESPONSIBILITIES

Under the supervision of the Director or Assistant Director of Care Management, the Community Specialist will conduct visits to eligible patients or health plan members in homes and other community-based settings. Engages patients or health plan members by conducting interviews aimed at identifying eligibility and supporting enrollment in home- and community-based services.

Duties & Responsibilities

1) Conducts visits to patients or health plan members in their homes or other community-based locations to complete eligibility questionnaires for home- and community-based services.

2) Composes documentation, emails, and other communications that are timely, clear, accurate, and well-written. including but not limited to completed patient questionnaires, and notes summarizing each encounter with patients or health plan members.

3) Ensures all paper documentation is properly entered into a designated database for record keeping.

3) Maintains professional presentation, and positive and productive interpersonal interactions within and outside of the organization, ensuring all interactions with leadership, staff/coworkers, patients, health plan members and community partners are reflective of ICARE values: integrity, compassion, accountability, respect and excellence.

4) Adheres to all operating policies, procedures and requirements as defined and subject to change by all applicable federal, state, local, and corporate requirements.

5) Diligently upholds all data privacy, security, and confidentiality policies and procedures in all verbal and written engagements pertaining to patient’s protected and/or personal health information

6) Proactively notifies direct supervisor when issues arise (e.g., information issues, inability to complete tasks, etc.) as soon as these occur so that proper intervention and/or de-escalation can be applied

7) Completes all required trainings.

8) Performs other duties as assigned.

Minimum Qualifications

EDUCATIONAL LEVEL:

A baccalaureate degree from an accredited college.

LANGUAGE COMPETENCIES:

Spanish Speaking Preferred

YEARS OF EXPERIENCE:

Minimum of one year experience in outreach, sales or customer service; or in a healthcare or health plan organization.

KNOWLEDGEABLE IN:

Community outreach and engagement Willingness to travel across one to two boroughs (Brooklyn, Bronx, Manhattan, Queens, Staten Island)

EQUIPMENT/MACHINES OPERATED:

Laptop/tablet, mobile phone, printer, copier, fax

COMPUTER PROGRAMS/SOFTWARE OPERATED:

Proficiency/Experience in the following:

• Microsoft Office Suite (Outlook, Word, Excel)

• Epic Electronic Medical Record (EMR) System

• Various health and other information portals/systems

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume to CommunityCareCareers@nychhc.org noting the above Job ID #.108823

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs