Provides administrative support and customer service to large group benefits clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.
Key Responsibilities:
Overall accountability for: customer requests, leads projects, provides customers with alternative solutions, consults where appropriate, identifies possible plan design alternatives, acts as a liaison between the customer and internal MetLife teams and collaborates for problem troubleshooting and resolution.
Provides exceptional customer service to support ongoing customer delivery and customer satisfaction.
Leads and participates in both customer- and internal-facing presentations and meetings.
Participates in customer account audits and strategic planning process.
Partners with Financial team in completion of customer reports; analyzing results and identifying trends.
Leads and coordinates implementation of the addition of MetLife products and changes as needed.
Participates in strategy meetings, establishes specific processes and reports, provides demonstrations, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
Develops agenda and presentation materials for customer meetings.
Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
Perform other related duties as assigned or required.
Essential Business Experience and Technical Skills:
Required:
5+ years of relevant experience
Knowledge of Group Benefits core products- particularly Disability and Absence Management
Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
Excellent organizational, interpersonal, and communication skills, both written and verbal
Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
Ability to balance customer expectations with MetLife capabilities
Self-motivated to learn more about the business and is proactive in personal development
At MetLife, we’re leading the global transformation ofan industry we’ve long defined. United in purpose, diverse in perspective,we’re dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is 62,300 to 95,500.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
62,300 to 95,500
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Insurance
Referrals increase your chances of interviewing at MetLife by 2x