ALCIVIA is growing and looking to add a full-time Customer Solutions Specialist at our Cottage Grove Headquarters location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.
Pay Type: Hourly Rate, bi-weekly.
Work Setting: In-Office.
Work Location: 1401 Landmark Drive, Cottage Grove, WI 53527.
Work Schedule: Monday - Friday, 8:30am to 5:00pm.
Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire.
Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.
401K company match up to 6% and 100% vested day one.
Paid Parental Leave.
Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more.
Company Clothing Annual Allowance.
ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/
Company Video: https://www.youtube.com/watch?v=EXksxCuX2Ak
Visit our Company Social Media Accounts: Facebook and LinkedIn.
The Customer Solutions Specialist is responsible for providing effective customer support for all internal and external customers by using excellent, in-department knowledge of ALCIVIA products and services as well as communicating effectively with team members throughout ALCIVIA.
Process customer orders accurately and timely
Successfully and quickly answer customer questions
Handle customer changes and returns according to policies and procedures
Enter accounts receivable and accounts payable transactions
Work closely with credit department to resolve customer disputes
Notify management regarding important service issues or customer concerns
Partner with sales to exceed customer expectations
Support cross-divisional collaboration whenever possible
Help in other areas of the business as bandwidth allows
Associate degree preferred or equivalent experience
Customer service experience required
Proficient computer experience in Microsoft Office Applications
Agriculture knowledge preferred
Comfortable with numbers and office procedures
Understanding of purchase receipts and invoices
Excellent verbal communication skills
Customer focus
Sales and service focused mindset
Attention to detail and problem-solving skills
Excellent time management skills and the ability to prioritize work
Strong organizational skills with the ability to multi-task
A desire to be proactive and create a positive experience for others
Communication proficiency
Teamwork oriented
Technical capacity
Safety first mindset
Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at https://www.alcivia.com/careers/