A global-based healthcare company is seeking a Customer Success Manager to join their team in a Remote capacity. In this role, the Customer Success Manager (Remote) will be responsible for overseeing multiple customer accounts to ensure satisfaction, acting as advocates and voices for the customers, and coordinating with various teams to deliver exceptional customer experiences. Responsibilities:
The Customer Success Manager will:
Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of RCM solutions
Proactively address and resolve customer concerns, issues, or escalations.
Coordinate with cross-functional teams and support the implementation of clients to provide timely and effective solutions
Develop and maintain strong, long-lasting relationships with key stakeholders and decision-makers.
Work closely with all relevant departments to ensure a cohesive approach to customer success
Monitor customer health and engagement levels; identify risk and develop strategies to maximize retention and renewal rates
Gather customer feedback regarding product/service enhancements or features needed for their success
Develop and execute customer success plans tailored to each customer's objectives
Perform other duties, as needed
Qualifications:
2+ years of Revenue Cycle experience
High School Diploma / GED
Experience in Project Management
Solid problem solving skills
Great interpersonal skills
Excellent communication skills (written and verbal)
Strong attention to detail
Highly organized
Desired Skills:
Bachelor's Degree in a related field
Prior experience as a Customer Success Manager
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service and Health Care Provider
Industries
Manufacturing, Consumer Services, and Hospitals and Health Care
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