Director Program Management - Meetings and Remote

Director Program Management

Location :: Remote - Hybrid; Position can be remote, but requires candidate to be onsite for meetings and presentations on select days throughout the month/year at DCF Headquarters in Tallahassee; Negotiable

Duration :: 12 months +

Interview :: Phone & Skype

2.1 Primary Job Duties And Tasks

Director, Program Management.

The activities this candidate will be tasked with include, but are not limited to the following:

• Requirements Management: Development, refinement, and finalization of system requirements. This includes crafting a visionary blueprint that balances innovative solutions with adherence to federal and statutory mandates. Leads team to collect detailed functional and non-functional requirements from various stakeholders. Analyze these requirements to understand their impact on business processes and system design.
• Leadership and Team Management: Provide exemplary leadership to a team comprising specialized leads in Programmatic, Change Management, and Training domains. Foster a culture of excellence and collaboration, guiding the team towards achieving strategic objectives.
• Stakeholder Engagement: Strategically engage with partners and external stakeholders, ensuring their meaningful involvement in the system's evolution. Spearhead initiatives to gather and integrate their insights, thereby enriching the system's design and functionality. Provide consistent updates to community stakeholders in a variety of mediums.
• Advocacy and Representation: Champion the representation of Child Welfare programmatic and practice perspectives within the project framework. Advocate for these perspectives, ensuring they are integral to the project's vision and execution.
• Overall Responsibilities: Directs, manages, plans, and leads a team of programmatic staff responsible for
  
  

executing vision, system requirements, change management, training of field staff, and successful implementation of a new CCWIS system.

• Communication and Liaison: Act as the principal liaison and communication conduit between the Assistant Secretary of Child Welfare, the IT department, PMO, and the System Integrator Vendor. Ensuring a seamless flow of information and alignment of strategic intentions across all entities and advocacy and execution for programmatic goals.
• Training and Development Develop a comprehensive training strategy that addresses the needs of different user groups within the organization. Design and develop training materials, including manuals, online courses, and workshops. Conduct training sessions and evaluate their effectiveness to ensure users are competent in using the new system.
  
  

Additional Duties

• Address challenges with creative problem-solving while maintaining strict adherence to timelines, budgetary constraints, and quality standards.
• Form a strong relationship with the business stakeholders and IT, partnering to resolve project related issues, provides project status updates and escalates issues and concerns appropriately.
• Ability to work with the Office of Child and Family Well-Being stakeholders and articulate the “To- Be” of the future CCWIS system.
• Evaluate current process and work within the team to create innovative approaches with IT, PMO and SI vendor to solve complex needs and problems.
• Drive team execution and communications with management and stakeholders
• Manage project issues and risks and escalate as necessary
• Manage project conflicts, challenges, and dynamic business requirements to keep the project
  
  

running efficiently

• Work with the team leads to resolve people problems and project roadblocks
• Able to do postmortem and root cause analysis to help teams continuously improve their practices
  
  

to ensure maximum productivity

• Implement and support programmatic principles, rules, and processes
• Proactively identify and eliminate impediments and facilitate flow of project work
  
  

2.2 Specific Knowledge, Skills And Abilities (KSAs)

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

• Bachelor’s degree in one of the following Business Administration, Social Work, Engineering, and or MBA or related field preferred
• 5+ years of Experience in managing large projects
• Experience in Child Welfare or related Health and Human Services (This is ideal candidate but if candidate is strong in all other areas please submit.)
• Experience in developing and executing complex project plans encompassing OCM (organizational change management), training, requirements gathering, and representing program office needs and objectives in IT projects.
• Experience in leading large multifaceted teams to execute and lead successful project implementations
• Ability to effectively prioritize and execute tasks in a fast paced, high velocity, environment; ability to stay focused on responsibilities, meet deadlines and manage competing priorities under pressure.
• Ability to drive effective meetings: workshops, design, and problem-solving sessions.
• Ability to present ideas in business friendly and user-friendly language; demonstrated aptitude for
  
  

working with, supporting and communicating with users and customers.

Child Welfare Or CCWIS Experience (Preferred)

2.3 General Knowledge, Skills and Abilities (KSAs)

The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the following areas:

• Communication: Able to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound, well-informed, and objective decisions.
• Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
• Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
• Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
  
  

2.3 Education and Certifications

Education: Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. (Required)