Director, Retail Operations

Brief Description

Who We Are: Schwazze (OTCQX:SHWZ | NEO:SHWZ) is building a premier, vertically integrated regional cannabis company with assets in Colorado and New Mexico. The parent company of a portfolio of leading cannabis businesses and brands spanning seed to sale, Schwazze is committed to unlocking the full potential of the cannabis plant to improve the human condition. Schwazze is anchored by a high-performance culture that combines customer-centric thinking and data science to test, measure, and drive decisions and outcomes. Schwazze is passionate about making a difference in our communities, promoting diversity and inclusion, and doing our part to incorporate climate-conscious best practices.

For more information, please visit our website: www.schwazze.com

Job Title: Director, Retail Operations

Salary Range: $110,000 - $130,000

Type: Exempt, Salaried

Location: Denver, Colorado (On-Site)

Position Objective

The Director of Operations Retail will hold a central role in the supervision and management of up to 10 retail stores within our organization. Beyond store management, this position will be a proactive contributor to the development and execution of strategic initiatives for our entire Colorado retail division. This includes spearheading efforts to drive sales growth, elevate customer satisfaction, and uphold profitability standards across all stores.

Major Functions

Store Operations Management (40%)

• Develop and execute strategies to achieve financial and operational goals for each retail location.
• Provide leadership and guidance to Store Directors, ensuring they meet and exceed their store-specific targets.
• Monitor store performance, address operational challenges, and optimize processes to maximize efficiency and customer satisfaction.
• Oversee inventory management, pricing strategies, and product selection to meet sales objectives.
• Implement and enforce standard operating procedures to maintain consistent store operations across the region.
  
  

Team Leadership and Development (30%)

• Lead, mentor, and motivate Store Directors and their teams to create a culture of excellence and customer service.
• Provide ongoing training and development opportunities to retail staff, focusing on product knowledge, sales techniques, and compliance with regulations.
• Conduct regular performance evaluations and set individual and team performance standards.
• Collaborate with Human Resources to ensure effective hiring and staffing for all stores.
  
  

Strategic Planning and Growth (30%)

• Analyze market trends, customer insights, and store-specific KPIs to identify growth opportunities.
• Collaborate with cross-functional teams to plan product allocation, merchandising, and promotional strategies.
• Ensure compliance with local, state, and federal laws and regulations across all retail locations.
• Monitor and manage the budget, expenses, and financial performance of the retail department.
  
  

Please note that the percentage allocation is a general estimate and may vary based on business needs and priorities.

Requirements

Education and Experience

• Bachelor's degree in Business, Marketing, or related field preferred.
• Proven retail management experience, preferably in cannabis.
• Strong leadership, communication, and analytical skills.
• Experience working in the cannabis industry and knowledge of cannabis industry compliance and regulations is required.
• Ability to obtain and maintain an active MED badge in Colorado.
• 5 years of retail experience, including:
• Managing 2 or more stores or departments
• P&L responsibility
• Inventory management
• Operations
• Customer service
• 5 years of management experience, including:
• Leading teams of 6 or more employees
• Strong emphasis on leadership and communication skills
  

A Plus, But Not Required

• Master's degree in a relevant field.
  
  

Working Conditions (Schedule, Environment, Travel)

• Schedule may vary depending on the needs of the business, including nights, weekends, and holidays.
• Travel required within the region as needed to support store operations.
  
  

Summary

Benefits:

• 401(k) + Employer Match
• Medical/Dental/Vision insurance
• Pet Insurance
• EAP Programs
• Flexible Time Off
• Paid Parental Leave
• Employee Discount at all Schwazze Retail locations
  
  

Schwazze is committed to fairness and equality of opportunity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.