Field Service Manager

You are...

   a leader who is dedicated to outstanding customer satisfaction and a coach who can convert observations from the field and from data analysis into improvements in training and customer experience.

As a Field Service Manager and key member of the Western Region Management team, you manage the field service team and ensure a uniform, efficient delivery of industry-leading customer service. This role is based at our Western Region Headquarters in Torrance, CA. 

The base salary range for this position is $91,000/year to $103,000/year. The comp package includes a bonus. We offer full benefits, a profit sharing contribution to your 401k, and a $10,000 anniversary bonus every five years. 

We are ...

   focused on selling and supporting Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. A highly diverse, dynamic, and financially sound company, we have grown every year since our start in 1986. Our exceptionally high investment in R&D fuels industry-leading solutions throughout a vast range of the industrial and academic landscape, impacting nearly every product you use in daily life.

Anton Paar USA is a for-profit sales and service organization in the Anton Paar Group, privately owned by the charitable Santner Foundation with its headquarters in Graz, Austria.  

Your responsibilities include:

• Managing the field service team, including personnel decisions, performance appraisals, and training requirements
• Monitoring metrics including MTBF, MTTR, revenue/head, profit margins, etc.
• Maintaining policies and procedures according to corporate and industry standards, and ISO 17025 requirements
• Reporting of failure trends and product weaknesses
• Travel with Field Service Team (up to 40%, including overnight)

Skills and qualification you will need:

• Bachelor's degree in Engineering, Physics, or related field
• Strong troubleshooting, communication, and interpersonal skills
• 3 years of management/leadership experience and 3 years of experience in a technical services environment
• Strong customer service skills
• Valid driver's license and passport

Life at Anton Paar is more than just work, with an employee-led In Motion Program organizing active social events during and outside working hours. We also offer unique and rewarding positions with competitive salaries, an award-winning benefits package, and opportunities for professional growth. We provide a drug free workplace and require pre-employment drug tests.

Anton Paar USA, Inc. is an Equal Opportunity/Affirmative Action/Disability and Veteran Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position is not eligible for current or future work authorization or visa sponsorship.