PMI Kyoto Packaging Systems is looking for a Field Service Managerto join our team in our Elk Grove Village office!
PMI Kyoto Packaging Systems has been an industry leader in the packaging industry for over twenty years. We provide high end, custom machinery to a diverse, international clientele including many Fortune 500 companies. We are a dynamic and rapidly expanding company with great growth opportunity within our own staff. We take great pride in doing our manufacturing capabilities and we do all our assembly in-house.
Job Summary:
Candidate will supervise Service Techs and assist Aftermarket Manager in addressing customer needs in an efficient and timely manner.
Responsibilities:
Oversee and managera team of Service Techs and escalate any concerns to Aftermarket Manager as needed; assist in scheduling, coordinating, and resolving service and travel issues
Train direct reports using the appropriate job description and other tools as applicable.
Be a leader amongst your department and provide support to your team; oversee the day-to-day of the staff
For any discrepancy with parts, the issue must be escalated per purchasing policy for further investigation and timely resolution to your manager
Develop and foster relationships with existing customers and address any needs as appropriate, visit the customers as needed. (Ability to travel when needed)
Establish the culture of safety first; support train employees in safety and enforce company policies
Responsible for leading the service personnel to complete the tasks as instructed and coordinating travel needs
Work closely with other departments to set priorities and communicate progress and needs
Mentor the team for cross functional training and provide technical advice and support for departmental growth
Participate and support continuous improvement activities as well as on specific problem-solving opportunities to meet demand
Requirements:
High School Diploma or equivalent is required
Bachelor’s degree preferred, certification a plus
Experience in automation industry with Packaging machinery, capital equipment, parts, and services preferred (2+ years)
Experience with PLC based IndustrialControls preferred(2+ years)
Prior supervisory and service experience preferred (2+ years)
Ability to read and understand blueprints and schematics
Mechanical Assembly knowledge and skills
Knowledge of Controls Engineering (Rockwell Automation, Mitsubishi, etc)
Ability to understand how an equipment “should” perform – and potential solutions to resolve abnormalities
Solid mathematical skills required: Ability to calculate in all units of measure and apply formulas
Intermediate computer skills required: Outlook, Excel, and other programs to be utilized proficiently
Benefits:
Health/Dental/Vision Insurances
Health Reimbursement Arrangement (HRA)
Life Insurance
Paid Time Off
401(k) and 401(k) matching
Casual Dress Code
Schedule:
Monday to Friday
Company website:
www.pmikyoto.com
PMI Kyoto Packing Systems has been and will continue to be an equal opportunity employer. All employment decisions are made without regard torace, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Discrimination against any employee or applicant based on any of these factors is prohibited.
If you need a reasonable accommodation to complete the application or hiring process, please contact a member of our Human Resources Department.
Recruiters – please do not reach out
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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