Join our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world.
Due to unprecedented growth, PSS are seeking a Field Service Manager to join our rapidly expanding team. Candidates will be located ingreater Phoenix, AZ area and will have previous management level experience supporting equipment installation and service in a technology-based industry.
Key Deliverables:
Identification and provision of new business opportunities
Employee Management and satisfaction
Customer Management and satisfaction
Successful documentation and distribution of company policies, procedures and guidelines
Scope:
Communicate regularly with employees to maintain and improve employee satisfaction
Promote good work ethics and attitude
Manage attrition rates with attention to continuous improvement
Manage mentorship programs with key employees
Assist PSS Corporate with employee acquisitions and terminations
Work with customers to understand their issues and road-blocks and generateassociated plans to solve the issues and road-blocks
Meet regularly with customers to understand improvement opportunities and present improvement project plans
Manage safety training schedules and opportunities
Drive project plans that may include but are not limited to semiconductor equipment maintenance, upgrades, installation, relocation and decommission.
Develop and present data that includes but is not limited to down-time reports, availability reports and equipment failure Pareto charts
Develop goals and measures for all field service personnel supporting the customer and perform periodic reviews of personnel to communicate success
Identify work related areas that require the generation or modification of company policies, procedures and guidelines. Execute on documentation requirements
Manage and promote professionalism in the work force
Promote employee referrals
Other tasks and duties as assigned.
Candidate Profile:
Technical Field Service background experience at senior level or previous experience as Field Service Supervisor/Manager with at least 4 years' people management experience
Previous semiconductor equipment/facilities or microelectronics experience is preferred
AA degree in technical/engineering subject
Prior military experience is viewed very positively
Ability to work remotely/from home office environment is critical
Pay Range : $75,000 to $95,000 DOE plus performance based incentive
Principal Service Solutions is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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