Field Service Manager

Title:

Field Service Manager

Responsibilities:

• On-the-job evaluations and on-going training, including regular ride-alongs (route audits) with technicians
• Quality Control of Service Delivery
• Trouble-shooting and Resolution of problem accounts
• Training of team members (new hires and on-going)
• New Hire On-Boarding
• Equipment & vehicle setup
• Execute training plan for new hire
• Driving/Assisting sales by pushing organics & being an on-call resource for sales inspectors
• Inventory Management
• Weekly reconciliation of warehouse inventory
• Bi-weekly reconciliation of technician truck inventory
• Remain within given budget
• Maximizing Efficiency of material resources and personnel resources (drive-time, downtime, team focus)
• Customer Retention (Cancellations) - saving Platinum cancellations
• Facilitate healthy working relationship with parent company to ensure the operation runs smoothly
• Maintaining branch assets for the pest department (fleet, facilities, equipment, inventory, etc.)
• Daily review of tech schedules, tech notes, service times, and material usage
• Ensuring the Saturday schedules are finalized prior to start-of-month
• Monitoring regulatory compliance with state and federal agencies including adhering to state reporting requirements
• Holding supervisory licenses in all states of oversight as well as obtaining OSHA 10 certification.
• Assist direct reports w/ obtaining new & more licensing and maintaining up-to-date licensing for all employees
• Reinforcing Company Culture, Best practices, protocols, standards, and expectations.
• Daily Assisting with servicing of accounts to aid with production, including working 2 Saturdays per month
• Weekly management meetings
• Safety Reinforcement
• Complying with OSHA regulations and best practices
• Supplying, maintaining, reinforcement, and training on all PPE (Personal Protective Equipment)
• Additional Duties As Assigned