Field Service Manager
Field Service Manager
VANTA PARTNERS Inc
Middletown, CT
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Title:
Field Service Manager
Responsibilities:
- On-the-job evaluations and on-going training, including regular ride-alongs (route audits) with technicians
- Quality Control of Service Delivery
- Trouble-shooting and Resolution of problem accounts
- Training of team members (new hires and on-going)
- New Hire On-Boarding
- Equipment & vehicle setup
- Execute training plan for new hire
- Driving/Assisting sales by pushing organics & being an on-call resource for sales inspectors
- Inventory Management
- Weekly reconciliation of warehouse inventory
- Bi-weekly reconciliation of technician truck inventory
- Remain within given budget
- Maximizing Efficiency of material resources and personnel resources (drive-time, downtime, team focus)
- Customer Retention (Cancellations) - saving Platinum cancellations
- Facilitate healthy working relationship with parent company to ensure the operation runs smoothly
- Maintaining branch assets for the pest department (fleet, facilities, equipment, inventory, etc.)
- Daily review of tech schedules, tech notes, service times, and material usage
- Ensuring the Saturday schedules are finalized prior to start-of-month
- Monitoring regulatory compliance with state and federal agencies including adhering to state reporting requirements
- Holding supervisory licenses in all states of oversight as well as obtaining OSHA 10 certification.
- Assist direct reports w/ obtaining new & more licensing and maintaining up-to-date licensing for all employees
- Reinforcing Company Culture, Best practices, protocols, standards, and expectations.
- Daily Assisting with servicing of accounts to aid with production, including working 2 Saturdays per month
- Weekly management meetings
- Safety Reinforcement
- Complying with OSHA regulations and best practices
- Supplying, maintaining, reinforcement, and training on all PPE (Personal Protective Equipment)
- Additional Duties As Assigned
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Project Management, Customer Service, and Management -
Industries
Business Consulting and Services
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See who you knowFeatured Benefits
Inferred from the description for this job
-
Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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