Critical Control is the premier emergency response and restoration company committed to helping families and businesses recover in the aftermath of disasters. Our dedicated and specialized teams have played a pivotal role in assisting communities nationwide during major hurricanes, wildfires, freezes, and mold outbreaks. With a relentless focus on restoring normalcy to those affected by crises, we are proud to be at the forefront of emergency remediation and restoration services.
About the job: Critical Control is searching for a dynamic and experienced Field Service Manager in Petaluma. As a Field Service Manager, you will play a critical role in overseeing operations, managing a talented team, and driving the branch's success in providing rapid and effective emergency response and restoration services. This is an opportunity to be a part of a company that makes a meaningful impact on the lives of those affected by disasters.
What you'll do:
You will lead, mentor, and motivate a team of emergency response and restoration professionals, fostering a culture of excellence, safety, and commitment to our mission
You will ensure the projects are executed efficiently and effectively, meeting or exceeding service standards and deadlines, while maintaining a strong focus on quality
You will build and maintain strong relationships with clients, ensuring their needs are met, and their expectations are exceeded
You will ensure that all projects adhere to relevant regulations and safety standards, fostering a culture of safety and compliance
You will implement key performance indicators and metrics to track and measure the project's performance, making data-driven decisions to drive improvements
You will represent Critical Control in the community, participating in local events and initiatives that enhance the company's reputation and presence
You will proactively identify areas for process improvement and innovation, leading initiatives to enhance the project's efficiency and service quality
Requirements
You have five or more years experience in emergency response, disaster recovery, or related service industries
You have strong leadership and team management skills
You have exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships
You are knowledge of relevant regulations and safety standards
You have demonstrated problem-solving and decision-making abilities
You are proficient in Microsoft Office and other relevant software
You have availability for on-call duty as required
Physical Requirements:
These requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:
Able to stand, bend, kneel, reach, stoop, and occasionally lift and carry up to 50 lbs
Constantly operate a computer (including typing, reading)
Frequently remain in a stationary position for extended periods of time
Constantly communicate in-person, virtually, and from a range of distances
Able to drive
Benefits
What We Offer:
Competitive salary of $70K-$90K as base and bonus structure based on profitability, customer satisfaction and employee satisfaction
Company vehicle used for business purposes
Comprehensive benefits package, including health, dental, and vision
Opportunities for career advancement within a rapidly growing company
A chance to make a significant impact on the lives of those affected by disasters
A supportive and collaborative team environment
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management
Industries
Primary and Secondary Education and Non-profit Organizations
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