PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
Facilitate JAD sessions with customers
Define and document detailed business and technical requirements
Design and architect CTI based solutions to meet requirements
Lead a team of engineers in implementation activities
Expert hands-on experience with Genesys installation, configuration and development
Work closely with Project Managers to ensure on-time, quality delivery
Assist sales team with customer meetings and technical presentations
Mentor other technical team members
Requirements
In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:
Genesys Routing solutions
Genesys Reporting
Genesys Voice Portal
Genesys SIP Server
Genesys eServices
Desired Experience
Genesys iWD
Genesys Workforce Management
Genesys Desktop (iWS, WDE and WWE)
Genesys Interaction Recording
Genesys Rules System
PBX to Genesys SIP Migration
J2EE (Java, Servlets, JSP, EJB, JSF)
.NET (C#, ASP.NET, ADO.NET)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
IT Services and IT Consulting
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