Johnson Screens is the leading global provider of innovative screening and separation solutions. We support a wide range of industries, which means that almost every product around us has touched one of our screens during its manufacturing process. Since our inception over a century ago, our products have helped protect lives by reducing harmful waste, providing clean water, and making the best use of our precious natural resources. We strive to be a great place to work and do what is right for our customers and our people. We thrive on innovation and continuous improvement, and we believe that our people are the key for our success.
Overview
Johnson Screens is looking for an experienced field service manager to support the growth of Johnson Screens field service division. This role will be responsible for the Planning, structure, organization and execution of the global field service Strategy . The manager will support the sales teams in our service offerings including service extensions into markets we currently do not service. You will begin with a basic team of experienced service technicians as the starting basis for the service offering.
The successful candidate will work with cross functions of Johnson Screens teams to increase the professional service support provided by our service team. This includes development of standards and expectations, work with our global locations to increase consistency in our offerings and work with the service team to train, retain and support their personal development.
Duties & Responsibilities
P&L Responsibility
Sales Support
Procedures and guidelines development
Policy definitions, implementation and adherence
General organization of Field Service team
Training of Field Service team
Definition of Skill set of personnel team
Customer communication for timing & organization of FS jobs
Final technical report review, with recommendations
Development of specialty services + additional labor from different market
Organization of global FS personnel, equipment and additional manpower
Must know Quality Policy and comply with all requirements of the Quality System Manual, Operating and technical procedures and work instructions as it applies to the position.
Perform various other duties as assigned by the Manager.
Required Skills
10+ years of working in a field service role.
3+ years of management experience.
Ability to work with clients and support new opportunities.
Ability to travel at least 40% of the time (could depend on where you are located).
English speaking, reading and writing.
Benefits
Medical/Dental/Vision - Family Coverage Available
Safe Harbor 401(k) - 5% Employer Match
Group Term Life Insurance - Additional Coverage Available
10 Paid Holidays per Year
Sick Time & Vacation Time
Short & Long Term Disability Insurance
Critical Illness Insurance
Employee Assistance Program (EAP)
Optional Legal Plan
Join our team today! Careers start here.
Johnson Screens is an equal opportunity employer: Veterans, Disabled, Minorities and Women.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Facilities Services
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