Villas Indoor ambassador is responsible for checking-in/out villas guest. The ambassador will assist and provide efficient and friendly service to Villa’s guests. This position is also responsible for coordinating any special guest requests, handling VIP’s, group arrivals, and following up on inquiries left by villas’ guests. They will be responsible for exemplifying the La Cantera Hill Country Resort Culture as well as promoting La Cantera Hill Country Resort as both the Destination and Employer of Choice!
Essential job duties:
Attending to all guest requests expediently and courteously and ensure completion of request.
Maintains a neat and orderly control desk and work area.
Consistently presents a polished and professional role model image to guests, coworkers, and other departments.
Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed.
Coordinates checked out of rooms and out of order rooms with housekeeping.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.