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Hi,
Hope you are doing well.
Please find the below JD.
Title:Lead Production Support
Location: Remote
Type of Hire: Full Time
The Opportunity:
Log tickets and manage vendor and partner communication.
Work with the client to provide update on day-to-day issues and root cause analysis
Monitoring and troubleshooting production application environments
Drive issue resolution activities with network, middleware, hardware, OS, DB, internal and external application groups
Coordinate system maintenance and upgrade events
Coordinating with offshore teams and driving issue resolution
Comply with the organization s Code of Conduct; all regulatory and contractual requirements; organizational policies; procedures; and internal controls.
Respond to afterhours / weekend calls and issues as required.
Manage ticket dependencies, update JIRA tickets per process and needs, keep status and tasks updated, Triage and assign owners.
Drive day to day production support for a mid-size HealthPlan including support of core administrative systems (enrollments, claims, adjudication and payments), surrounding applications/products and downstream and upstream vendors
Troubleshooting data issues and extracting data using SQL and web service calls
Monitoring and troubleshooting batch jobs, interfaces, log files
Monitoring and troubleshooting ODS
Monitoring and troubleshooting EDI processors like EDIFECS
Monitoring and troubleshooting Healthcare EDI jobs
This position description identifies the responsibilities and tasks typically associated with the performance of the position.
Other relevant essential functions may be required.
What you need:
6+ years experience working in a mid to large size production support environment.
3+ years supporting Informatica in technical roles.
Prefer experience working in healthcare health plan operations relating to Enrollments, claims and payments.
Experience writing complex SQL queries using Oracle/ MS SQL/MySQL/Postgress
Healthcare EDI experience highly desirable
Experience in handling Sev1/Sev2 incident response
Experience with Cloud AWS/Google Cloud Platform desirable
Strong Excel, PowerPoint and presentation skills
Bachelor s degree or higher in business or technical field or commensurate experience in the field
Work experience in production support is a must.
Experience working in an onshore/offshore model is a must.
Experience working with SaaS providers and HealthEdge applications is a plus.
Experience working with EDIFECS is a plus.
Hands on experience with Informatica Cloud and Informatica Power Centre
Strong experience in Informatica cloud (IICS) Data Integration
Experience in XML and Informatica Webservice transformations
Design, develop, code, test and debug complex integration solutions.
Good understanding on SQL and Stored Procedures
Good in Unix and shell scripts
Should be able to understand legacy Informatica codes and re-design it to meet performance and best practices standards
Should be able to troubleshoot and identify the translation issues when data transferred from source to target
Knowledgeable with Minimum 3 years in healthcare insurance domain (Medicare Advantage / Medicaid or Commercial)
Strong communication skills including the ability to convey technical information effectively
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Software Development
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