Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of NFP Corp., we combine the culture of a boutique firm with the stability and backing of a large corporation to create an environment that's truly unique. NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
The Service Coordinator supports multiple partners in the client service process. This role must provide superior client service by identifying client’s needs and executing requests to completion. Effectively communicating with all parties throughout the process. This is a full-time role that offers the flexibility of a hybrid schedule from NYC. We will consider fully remote for experienced candidates. The work schedule is M-F from 8:30am-5:30pm
Key Responsibilities
Premium Retention
Takes a proactive lead on conserving the Relationship Manager’s existing block of business by locating notifying clients via phone or email of overdue insurance premiums
Tracks all attempts and progress in MOSAIC and keeps the Relationship Manager and Client Service Associate informed of problematic cases
Interacts on a daily basis with clients, Relationship Managers, Client Service Associates and internal MM departments to ensure proper and timely execution of client requests
Informs clients on various payment options (i.e. credit card, ACH drafts, MM phone application, MM website) as well as where to mail in payments
Facilitates transactions (i.e. credit card, ACH drafts, duplicate bill requests)
Researches and follows through on a variety of information requests and assist with problem resolution
Identifies potential new sales opportunities through premium retention communications with clients
Client Service
Processes all insurance policy service requests, including address, beneficiary/ownership changes, premium mode changes, Values, Loans & Disbursement requests, and dividend option changes
Runs inforce illustrations and creates one pager as requested by the Partner
Creates policy summaries at the request of the partner for review meetings
Interacts daily with insurance carriers and vendors to ensure proper and timely execution of client service requests
Follows through on requests and resolves client and/or service-related matters
Answers calls and e-mails from clients, gathers critical information, assesses type of inquiry and determines level of complexity. Processes or directs the work to the appropriate area for handling
Communicates and sets the appropriate expectations on timeline of deliverables. Conduct timely follow ups as needed to keep client /Partner informed of status
Manages and monitors requests within internal systems and refers changes to carrier, while maintaining oversight of delivery for timeliness and accuracy
Coordinates with internal business departmental partners to ensure client needs are met and anticipates potential problems
Works with appropriate resources to resolve service inquiries
Develops and maintains business partnerships to ensure service issues are managed proactively, accurately, and effectively
Participates in regularly scheduled feedback, training, and information exchange sessions with key business areas
Ensures data accuracy by routinely updating information in MOSAIC and maintaining client files. This includes, but is not limited to notes, case management {individual and Executive Benefits (Multilife)}, task management, and client and policy information
Required Knowledge, Skills, Abilities And Behaviors
Familiarity working with Client Database Management systems
Customer Service disciplines
Extensive knowledge of life, disability and long-term care products and post issue service requests
Excellent communication skills, both verbal and written
Strong attention to detail with the ability to prioritize multiple tasks in a fast-paced sales environment
Ability to work independently
Collaboration across the organization
Proficient in Microsoft Outlook, Excel, Word, and PowerPoint
Organizational, planning, and critical thinking skills
Ability to multitask
Takes Initiative
Client Service Mentality
Confident / Assertive
Takes ownership for delivery of superior result
Education
Bachelor’s Degree Preferred
Experience
3 to 5 years of experience in the financial services industry or equivalent combination of education and work experience
License Requirements
Life & Health Preferred
What We Offer
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $40,000 –$62,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP and Lenox Advisors is an inclusive Equal Employment Opportunity employer.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Insurance
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